Articles

33	33	Documenting High-Risk Cases to Avoid Malpractice Liability You're at the highest risk of malpractice suits when dealing with these five clinical conditions. Full documentation can help. John Davenport, MD, JD
	48	Making Quality and Service Pay: Part I, The Internal Environment Insurers may not explicitly reward your practice for improved quality and service, but there is a way to make quality and service pay. Charles M. Kilo, MD, MPH, Dennis Horrigan, MS, Marjorie Godfrey, MS, RN, and John Wasson, MD
48	37	Getting a Lock on Patient Confidentiality With E-Mail Encryption How can you be sure that patient information you share electronically with other physicians is not as accessible as a note on a postcard? David B. Hill, MD
	43	Navigating the Patient Appeals Process When faced with a health plan denial, work with your patient to appeal the decision. Kent J. Moore

Featured Departments

26	16	GETTING PAID ICD-9 Coding: Every Digit Counts Here's how to tell whether the diagnosis codes you submit are specific enough to be reimbursable. Kent J. Moore
		SPECIAL FEATURE ICD-9 Reference Card
63	23	CODING AND DOCUMENTATION Answers to Your Questions Newborn admission, H&P on date of discharge • HPI or ROS? • Lesion destruction Kent J. Moore
	26	MONITOR Teaching compassion • Delivering feedback • Group visits • AIDS awareness for all
	58	IMPROVING PATIENT CARE Cultural Competence It's not just political correctness. It's good medicine. Marla Sutton
	63	PRACTICE DIARY The hospitalist • Verbal abuse • Chest pains Sanford J. Brown, MD
	64	COMPUTERS Using Web-Based Patient Communication Interactive practice Web sites can make you available to patients when and where they need you. David C. Kibbe, MD, MBA
	68	ASK FPM Phone triage system • Part-time practice advice • Corporate ownership
	76	BALANCING ACT Physician Support Groups Making meaningful connections with your colleagues can give deeper meaning to your profession. Jennifer Bush
		Other Departments
	11	EDITOR'S PAGE
	15	LETTERS
	71	FPM QUIZ (EARN 4HOURS OF CME CREDIT)
	74	CLASSIFIEDS
	75	AUTHORS GUIDE

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