The other side of the EMR story
FREE PREVIEW Log in or buy this issue to read the full article. AAFP members and paid subscribers get free access to all articles. Subscribe now.
buy this issue. AAFP members and paid subscribers get free access to all articles.
Fam Pract Manag. 2001 Apr;8(4):13.
To the Editor:
Your review of EMR systems [“Electronic Medical Records: The FPM Vendor Survey,” January 2001, page 45] was comprehensive and accurate – if you're a salesperson for the different companies surveyed. For this reason, an obvious follow-up article might be a survey of practices actually using the systems.
Our practice recently contracted with one of the highly rated EMR systems and has had a frustrating four months attempting to implement the system. After wasting time and money, we have a network but no functioning software. Despite our constant complaints, the company never got our EMR system functioning.
I hope we're the exception in this case, but I would be interested in hearing other practices' opinions on implementation and support on the same companies surveyed in the article. I remain positive that our practice will eventually have a functioning EMR system, but we must all remember that a convincing sales pitch or a good software program does not guarantee a good implementation process.
Editor's note: The EMR vendor survey does have its limitations, as you and the authors of the article have pointed out. We're looking into practical ways of getting similarly detailed information about purchasers' experiences with the systems and the companies.
WE WANT TO HEAR FROM YOU
Send your comments to firstname.lastname@example.org. Submission of a letter will be construed as granting AAFP permission to publish the letter in any of its publications in any form. We cannot respond to all letters we receive. Those chosen for publication will be edited for length and style.
Copyright © 2001 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact email@example.com for copyright questions and/or permission requests.
Want to use this article elsewhere? Get Permissions