February 2001 Table of Contents
Past FPM articles and resources
After taking the FPM self-test, you may have pinpointed some areas you’d like to improve on or learn more about. Here’s a list of past FPM articles and other resources, organized by the scales used in the self-test, that you may find useful:
“Getting the Most From Your Phone System.” Torrey BL. FPM. February 2001:21.
“Making Diabetes Checkups More Fruitful.” White B. FPM. September 2000:51.
“Same-Day Appointments: Exploding the Access Paradigm.” Murray M, Tantau C. FPM. September 2000:45.
“House Calls: Taking the Practice to the Patient.” Giovino JM. FPM. June 2000:49.
“Planning Group Visits for High-Risk Patients.” Masley S, Sokoloff J, Hawes C. FPM. June 2000:33.
“Using Flow Sheets to Improve Diabetes Care.” White B. FPM. June 2000:60.
“Building a Patient Registry From the Ground Up.” White B. FPM. November/December 1999:43.
“Are Your Patients Getting the Preventive Services They Need?” Chosewood LC. FPM. January 1999:56.
“It’s Time to Start Practicing Population-Based Health Care.” Rivo ML. FPM. June 1998:37.
“Improving the Referral Process: One Group’s Experience With CQI.” Van Es GL. FPM. May 1997:51.
“Using an Automated Tracking System to Improve Patient Care.” Block B. FPM. October 1996:47.
“Building Rapport With Consultants: A Matter of Economics.” Shenkel RC. FPM. May 1996:36.
“Put Good Communication Skills Into Writing.” Stewart KJ. FPM. February 1996:86.
“Strategies for Managing Referrals … Without Losing Your Patients.” Becker BL. FPM. January 1994:109.
Patient registries for chronic disease care
“Building a Patient Registry From the Ground Up.” White B. FPM. November/December 1999:43.
Web site: Improving Chronic Illness Care.
Web site: The W.A. (Sandy) MacColl Institute for Healthcare Innovation.
Open-access scheduling
“Same-Day Appointments: Exploding the Access Paradigm.” Murray M, Tantau C. FPM. September 2000:45.
“Reducing Delays and Waiting Times With Open-Office Scheduling.” Herriott S. FPM. April 1999:38.
AAFP QI Module: Open Access for Appointments
Computerization and electronic communications
“E-mail Precautions” (Monitor). FPM. February 2001:16.
“Electronic Medical Records: The FPM Vendor Survey.” Rehm S, Kraft S. FPM. January 2001:45.
“Getting a Lock on Patient Confidentiality With E-Mail Encryption.” Hill DB. FPM. October 2000:37.
“Using Web-Based Patient Communication.” Kibbe DC. FPM. October 2000:64.
“How a Salaried FP Computerized His Practice — on His Own.” Levin MW. FPM. June 2000:43.
“AAFP, AMIA Offer Guidance on Physician-Patient E-mail” (Monitor). FPM. October 1999:17.
“Getting Patients Off Hold and Online.” Spicer J. FPM. January 1999:34.
“Is Anyone Using Computerized Records?” (FP Stats). FPM. July/August 1997:96.
“The Case for Computerized Practice.” White B. FPM. June 1997:64.
“How Safe Are Computerized Patient Records?” Kibbe D, Bard MR. FPM. May 1997:34.
AAFP QI Module: E-mail Communication Module
FP Net (The AAFP’s clearinghouse for computerization resources)
“Just-in-time” clinical information
Web site: Evidence-Based On-Call
Web site: PDxMD
Web site: Praxis.MD
Relationships with payers
“The Future of Health Care Financing.” White B. FPM. January 2001:31.
“Panning for Gold: How to Find Money in Your Practice.” Giovino JM. FPM. November/December 2000:37.
“Implementing a New Plan to Compensate Physicians.” Colodny CS. FPM. September 2000:29.
“Coding Level-One Office Visits: A Refresher Course.” Giovino JM. FPM. July/August 2000:39.
“Choosing a Pay Structure That Works for Your Practice.” Shimko DW. FPM. February 2000:30.
“Encouraging Patients to Pay at the Time of Service.” Valancy J. FPM. February 2000:17.
“Improve Your ICD-9 Coding Accuracy.” Hill E. FPM. July/August 1999:27.
“Monitoring Your Practice’s Financial Data: 10 Vital Signs.” Aymond R. FPM. July/August 1999:42.
“A Quick-Reference Card for Identifying Level-4 Visits.” Giovino JM. FPM. July/August 1999:32.
“Implementing a Policy for Same-Day Payments.” Kouris J. FPM. February 1999:18.
“Find Out How Much Your Plans Are Really Paying You.” Valancy J. FPM. November/December 1998:16.
“In Search of an Effective Physician Compensation Formula.” Greenfield WR. FPM. October 1998:50.
“How to Handle Problems With Self-Pay Patients.” Connelly RB. FPM. September 1998:13.
“Use Random Audits to Find Payment Problems.” Capko J. FPM. June 1998:16.
“Getting the Most Out of Your Superbill.” FPM. July/August 1994:76.
“How to Improve Your Collections.” Miller P. FPM. June 1994, p. 83.
“Give Your Fee Schedule a Reality Check.” Becker BL. FPM. May 1994:77.
“Living on Borrowed Time.” Moskowitz PS. FPM. February 2001:66.
“Why Working Smarter Isn’t Working Anymore.” Vaccaro PJ. FPM. January 2001:70.
“Physician Support Groups.” Bush J. FPM. October 2000:76.
“The 80/20 Rule of Time Management.” Vaccaro PJ. FPM. September 2000:76.
“Grieving the Death of a Patient.” Thiedke CC. FPM. May 2000:78.
“Overcoming Compassion Fatigue.” Pfifferling JH, Gilley K. FPM. April 2000:39.
“Preventing Burnout.” Davis KG. FPM. April 2000:70.
“15 Tips for Managing Life at Work and Home.” Bush J. FPM. February 2000:60.
“Relighting Your Fire.” Blackall GF. FPM. October 1999:60.
“What Your Mind, Body and Spirit Can Tell You.” Zaslove MO. FPM. September 1999:66.
“Putting ‘Life’ Back Into Your Professional Life.” Pfifferling JH, Gilley K. FPM. June 1999:36.
“Still in Harmony: Karl Singer.” Bush J. FPM. June 1999:62.
“Family Mission Statements.” Rivo M, Rivo K, Rivo J, et al. FPM. April 1999:60.
“Six Ways to Make Play a Priority.” Vaccaro PJ. FPM. January 1999:68.
“Physician, Laugh at Thyself.” Davis KG. FPM. September 1998:72.
“10 Steps to Staying Sane.” Turnbull JM. FPM. January 1998:65.
“The 12 Commandments of Wellness.” Bintliff S. FPM. May 1997: 97.
“How Close Are You to Burnout?” Musick JL. FPM. April 1997:31.
“Are You Stressed Out?” Flanagan L. FPM. March 1997:85.
“How to Invest Your Time to Get Maximum Results.” Flanagan L. FPM. January 1997:46.
“Managing Your Time: No Pain, No Gain.” Gillette RD. FPM. January 1997:52.
“Rediscovering the Joy of Family Practice.” Thiedke CC. FPM. November/December 1996:32.
“Has Your Life Reached the Boiling Point?” Weida TJ. FPM. November/December 1996:79.
“Implementing Preventive Care Flow Sheets.” Moser SE, Goering TL. FPM. February 2001:51.
“13 Months of Quality Improvement: Did It Work?” White B. FPM. January 2001:55.
“Making Diabetes Checkups More Fruitful.” White B. FPM. September 2000:51.
“Same-Day Appointments: Exploding the Access Paradigm.” Murray M, Tantau C. FPM. September 2000:45.
“Planning Group Visits for High-Risk Patients.” Masley S, Sokoloff J, Hawes C. FPM. June 2000:33.
“Using Flow Sheets to Improve Diabetes Care.” White B. FPM. June 2000:60.
“As Good As It Could Get: Remaking the Medical Practice.” Kilo CM, Endsley S. FPM. May 2000:48.
“Understanding the Risks of Medical Interventions.” Henley E. FPM. May 2000:59.
“Helping Patients Take Charge of Their Chronic Illnesses.” Funnell MM. FPM. March 2000:47.
“The Family Physician’s Role in Reducing Medical Errors.” Miller JE. FPM. February 2000:45.
“Building a Patient Registry From the Ground Up.” White B. FPM. November/December 1999:43.
“22 Tips for Improving Your Practice.” Aymond R. FPM. September 1999:20.
“Holding the Gains in Quality Improvement.” Giovino JM. FPM. May 1999:29.
“Making Wellness Medicine Work.” Brown SJ. FPM. April 1999:33.
“A Team Approach to Quality Improvement.” Schwarz M, Landis SE, Rowe JE. FPM. April 1999:25.
“How to Evaluate and Implement Clinical Policies.” Gilbert TT, Taylor JS. FPM. March 1999:28.
“Quality Improvement: First Steps.” Coleman MT, Endsley S. FPM. March 1999:23.
“Where to Look for Good Clinical Policies.” Gilbert TT, Taylor JS. FPM. February 1999:28.
“Are Your Patients Getting the Preventive Services They Need?” Chosewood LC. FPM. January 1999:56.
“It’s Time to Start Practicing Population-Based Health Care.” Rivo ML. FPM. June 1998:37.
“Patient-Centered Care for Better Patient Adherence.” Lowes R. FPM. March 1998:46.
“Improving the Referral Process: One Group’s Experience With CQI.” Van Es GL. FPM. May 1997:51.
“Using an Automated Tracking System to Improve Patient Care.” Block B. FPM. October 1996:47.
“Simple Tools for Optimizing Quality Improvement in Your Practice.” Silko GJ. FPM. June 1996:50.
“Building Rapport With Consultants: A Matter of Economics.” Shenkel RC. FPM. May 1996:36.
“Clinical Practice Policies: Believe Only Some of What You Read.” Berg AO. FPM. April 1996:58.
“The Standard of Care No Longer Measures Up.” Stewart KJ. FPM. September 1995:42.
“One Year of Continuous Quality Improvement.” Baird R, Bogner T, Kim-Foley S, et al. FPM. January 1995:51.
“Making TQM Work in a Group Practice.” Bagley BA. FPM. May 1994:59.
“Continuous Improvement as an Ideal in Family Practice.” Kibbe DC. FPM. March 1994:62.
“Cultural Competence.” Sutton M. FPM. October 2000:58.
“Navigating the Patient Appeals Process.” Moore KJ. FPM. October 2000:43.
“Using Web-Based Patient Communication.” Kibbe DC. FPM. October 2000:64.
“Same-Day Appointments: Exploding the Access Paradigm.” Murray M, Tantau C. FPM. September 2000:45.
"'Problem Patients': A Fresh Look at an Old Vexation." Gillette RD. FPM. July/August 2000:57.
“Words of Wisdom for Patients and Physicians.” Mohl VK. FPM. July/August 2000:82.
“What Does Walt Disney Know About Patient Satisfaction?” Mertz MG. FPM. November/December 1999:33.
“Improving Patient Communication in No Time.” Belzer EJ. FPM. May 1999:23.
“Reducing Delays and Waiting Times With Open-Office Scheduling.” Herriott S. FPM. April 1999:38.
“FPM Articles on Patient Relations.” FPM. January 1999:51.
“Getting Patients Off Hold and Online.” Spicer J. FPM. January 1999:34.
“Measuring Patient Satisfaction: How to Do It and Why to Bother.” White B. FPM. January 1999:40.
“Demand Management: Putting Patients First.” White B. FPM. September 1998:43.
“Demand Management: The Patient Education Connection.” Henry LA. FPM. September 1998:65.
“Improving Service and Increasing Patient Satisfaction.” Baker SK. FPM. July/August 1998:29.
“Simple Ways to Make Waiting More Patient Friendly.” Kelsey-Mendez W. FPM. January 1998:72.
“What a Patient Advocate Can Do for Your Practice.” McGraw SED. FPM. April 1997:84.
“Patient Satisfaction Surveys: How Well Are You Treating Your Patients?” Flanagan L. FPM. January 1996:60.
“Addressing Your Patients' Spiritual Needs.” Onarecker CH, Sterling BC. FPM. May 1995:44.
“Improving Difficult Patient-Physician Interactions.” E’Epiro NW. FPM. February 1994:49.
“Hiring the Right Physician for Your Practice.” Capko J. FPM. September 2000:41.
“Choosing a Pay Structure That Works for Your Practice.” Shimko DW. FPM. February 2000:30.
“Setting Group Goals.” Eubanks S. FPM. October 1999:47.
“Tips for Boosting Efficiency and Morale.” Horning GL, Weida TJ. FPM. July/August 1999:47.
“Nine Keys to Better Recruiting.” Fox CH. FPM. January 1999:26.
“How You Can Keep Your Generation Xers on Staff.” Thiedke CC. FPM. November/December 1998:65.
“Altrusim in Practice Management: Caring for Your Staff.” Syptak JM. FPM. October 1998:58.
“Promoting Your Staff Makes Good Financial Sense.” Connelly RB. FPM. June 1998:64.
“How to Keep Salaries on Track and Under Control.” Capko J. FPM. April 1998:61.
“Staff Retreats: Time for Reflection and Renewal.” O’Connor JP. FPM. January 1998:56.
“A Tool For Training New Employees.” Richards JW Jr. FPM. January 1997:68.
“The 12-Step Way to Reduce Overhead: Operational Efficiencies.” Tinsley R. FPM. February 1997:38.
“The 12-Step Way to Reduce Overhead: Staffing Efficiencies.” Tinsley R. FPM. January 1997:22.
“Staff Appreciation: A Little Praise Goes a Long Way.” FPM. October 1996:65.
“Managing Diversity: The Mandate of the ‘90s.” Flanagan L. FPM. June 1996:30.
“Job Descriptions Balance Your Needs With ADA Requirements.” Cohen SM. FPM. May 1996:61.
“Getting the Most From Your Phone System.” Torrey BL. FPM. February 2001:21.
“Implementing Preventive Care Flow Sheets.” Moser SE, Goering TL. FPM. February 2001:51.
“Making Diabetes Checkups More Fruitful.” White B. FPM. September 2000:51.
“Same-Day Appointments: Exploding the Access Paradigm.” Murray M, Tantau C. FPM. September 2000:45.
“Coding Level-One Office Visits: A Refresher Course.” Giovino JM. FPM. July/August 2000, p. 39.
“Planning Group Visits for High-Risk Patients.” Masley S, Sokoloff J, Hawes C. FPM. June 2000:33.
“Using Flow Sheets to Improve Diabetes Care.” White B. FPM. June 2000:60.
“As Good As It Could Get: Remaking the Medical Practice.” Kilo CM, Endsley S. FPM. May 2000:48.
“Encouraging Patients to Pay at the Time of Service.” Valancy J. FPM. February 2000, p. 17.
“Building a Patient Registry From the Ground Up.” White B. FPM. November/December 1999:43.
“22 Tips for Improving Your Practice.” Aymond R. FPM. September 1999:20.
“A Quick-Reference Card for Identifying Level-4 Visits.” Giovino JM. FPM. July/August 1999, p. 32.
“Tips for Boosting Efficiency and Morale.” Horning GL, Weida TJ. FPM. July/August 1999:47.
“Turtles and Rabbits: Family Physicians Under Time Pressure.” Gillette RD. FPM. April 1999: 21.
“Reducing Delays and Waiting Times With Open-Office Scheduling.” Herriott S. FPM. April 1999:38.
“13 Ways to Be More Efficient.” Soper WD. FPM. April 1999:47.
“Tips for Making Inpatient Care More Efficient.” McCleave SH. FPM. March 1999:45.
“Are Your Patients Getting the Preventive Services They Need?” Chosewood LC. FPM. January 1999:56.
“Measuring Patient Satisfaction: How to Do It and Why to Bother.” White B. FPM. January 1999:40.
“Coping With Managed Care’s Administrative Hassles.” Spicer J. FPM. March 1998:67.
“Making Patient Care Easier Under Multiple Managed Care Plans.” Spicer J. FPM. February 1998:38.
“Practical Tips to Boost Your Efficiency and Cut Practice Costs.” Borglum K. FPM. October 1997:86.
“What a Patient Advocate Can Do for Your Practice.” McGraw SED. FPM. April 1997, p. 84.
“The 12-Step Way to Reduce Overhead: Staffing Efficiencies.” Tinsley R. FPM. January 1997:22.
“Using an Automated Tracking System to Improve Patient Care.” Block B. FPM. October 1996:47.
“Patient Satisfaction Surveys: How Well Are You Treating Your Patients?” Flanagan L. FPM. January 1996, p. 60.
“Strategies for Managing Referrals … Without Losing Your Patients.” Becker BL. FPM. January 1994:109.
“Getting the Most From Your Phone System.” Torrey BL. FPM. February 2001:21.
“Electronic Medical Records: The FPM Vendor Survey.” Rehm S, Kraft S. FPM; January 2001:45.
“Getting a Lock on Patient Confidentiality With E-Mail Encryption.” Hill DB. FPM. October 2000:37.
“Using Web-Based Patient Communication.” Kibbe DC. FPM. October 2000:64.
“A Palm-Top Computer in Every Practice?” Willyard KE. FPM. September 2000:59.
“How a Salaried FP Computerized His Practice -- on His Own.” Levin MW. FPM. June 2000:43.
“Lowering the Cost of Practice Management.” Kibbe DC. FPM. June 2000:69.
“Expect More From the Internet.” Kibbe DC. FPM. January 2000:56.
“A Comparison of Voice Recognition Programs.” Savel TG. FPM. April 1999:48.
“Practicing Without Paper.” Spicer J. FPM. March 1999:40
“Getting Patients Off Hold and Online.” Spicer J. FPM. January 1999:34.
“Do-It-Yourself Disease Management.” Kibbe DC, Johnson K. FPM. November/December 1998:34.
“World Wide Web 101.” Solomon GL. FPM. July/August 1998:43.
“Using an Automated Tracking System to Improve Patient Care.” Block B. FPM. October 1996:47.
