Articles
21	21	Getting the Most From Your Phone System Looking at your system through the eyes of a patient will help you understand what you need. Brian Torrey
	28	The Meeting You Won't Want to Miss: Annual Strategic Planning Once a year, spend a day away from the office to invest in meaningful conversation about the direction of your practice. William D. Soper, MD, MBA
33	33	14 Alternative Practice Styles Perhaps the road less traveled is the right career path for you. Here are more than a dozen ideas to get you started. James M. Giovino, MD
	41	COVER The Family Practice Management Practice Self-Test Here's an easy way to gauge how well your practice is doing in everything from quality of care to quality of claims. Robert L. Edsall, Leigh Ann Backer, Jennifer Bush, Brandi White, Olivia Maresh and Kel Anne Hocker
Featured Departments
	11	EDITORIAL Improving Your Practice Through the FPM Self-Test Marc L. Rivo, MD, MPH
	13	GETTING PAID Waiving Co-payments and Deductibles for Indigent Patients Here's how to help your patients without violating fraud and abuse laws. John O'Trompke, JD
	14	CODING AND DOCUMENTATION Answers to Your Questions Pneumococcal vaccinations and flu shots • Radiology consults • Day two of a three-day observation stay • Prolonged services or critical care maximums • "Significant, separately identifiable" E/M service Kent J. Moore
	16	MONITOR The root of primary care errors • Stark II final rule issued • Making physicians better observers • Practice pearls
	51	IMPROVING PATIENT CARE Implementing Preventive Care Flow Sheets Even the best preventive medicine tools won't work until physicians are convinced they're worth using. Scott E. Moser, MD, and Tana L. Goering, MD
	57	PRACTICE DIARY Getting squeezed • Teresa, FNP • Risk managers Sanford J. Brown, MD
	58	ASK FPM Setting up a practice • Closing time • Physician departure letter
	66	BALANCING ACT Living on Borrowed Time This quick time-management exercise will show you exactly where you're spending the 168 hours of your week. Peter S. Moskowitz, MD
		Other Departments
12	8	EDITOR'S PAGE
	12	LETTERS
	61	FPM QUIZ (EARN 3HOURS OF CME CREDIT)
	64	CLASSIFIEDS

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Cover Illustration © 2001 Mark Stutzman
Copyright © 2001 by the American Academy of Family Physicians.
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