Articles
27 33	27	Making Your Balance Sheet Work for You Once you know how to read it, your balance sheet will tell you volumes about the financial health of your practice. F. Michael Arnow, CPA, CFP, MBA, and George C. Xakellis Jr., MD, MBA
	33	Managing Your Boss You can hate your boss, kiss up to your boss or learn to manage your boss. Only one of these options is worth it for everyone in the long run. Thomas J. Zuber, MD, and Erika H. James, PhD
	39	COVER ARTICLE Making Sense of Health Plan Denials The first step to understanding and responding to denials is recognizing the difference between medical necessity and medical benefits. James Bare
Featured Departments
	16	GETTING PAID Medicare Expands Preventive Screening Benefits On July 1, new rules take effect that cover colorectal screening for more patients as well as more frequent Pap smears and pelvic exams. Kent J. Moore
	21	CODING & DOCUMENTATION Answers to Your Questions Telephone care reimbursement • Lead-toxicity screening • Inpatient admission • Emergencies in the office • ICD-9 code for fibromyalgia • CLIA-waived strep test Kent J. Moore
	23	MONITOR Physicians urged to practice evidence-based medicine • Practice pearls
	45	IMPROVING PATIENT CARE Rx for Lost Prescriptions By using a prescription pad that provides duplicates, you can improve your records and save time. William Davis, MD
	47	PRACTICE DIARY The clavicle: Part II • Curbside consult • Organ donation Sanford J. Brown, MD
	49	COMPUTERS Using a Scanner for Easier Forms Completion This FP learned he could tackle his paperwork with some inexpensive products from his local computer store. Matthew W. Levin, MD
50	50	COMPUTERS How a Palm-Top Computer Can Help You at the Point of Care Over 20 percent of American physicians currently carry personal digital assistants (PDAs). Here's how one puts his to use. Marc S. Chasin, MD
	52	ASK FPM Charting with PDAs • Part-time call schedules • Teaching physician rules
60	60	BALANCING ACT Life Balance: 17 Tips From Doctors, for Doctors How do family physicians balance their personal and professional lives? We decided to ask the experts - you! Jennifer Bush
		Other Departments
	10	EDITOR'S PAGE
	13	LETTERS
	53	FPM QUIZ (EARN 3HOURS OF CME CREDIT)
	57	CLASSIFIEDS

---

Cover Illustration © 2001 Lori Koefoed
Copyright © 2001 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact fpmserv@aafp.org for copyright questions and/or permission requests.