Fam Pract Manag. 2003 Apr;10(4):20.
Open access worth the effort
FREE PREVIEW Log in or buy this issue to read the full article. AAFP members and paid subscribers get free access to all articles. Subscribe now.
buy this issue. AAFP members and paid subscribers get free access to all articles.
To the Editor:
We, too, have made the switch to open access at our rural clinic in eastern Kentucky with surprisingly similar results to Dr. John Giannone’s [“Open Access as an Alternative to Patient Combat,” January 2003, page 65]. We have seen provider productivity increase as patient satisfaction has increased. Providers and staff like the system, and staff retention has improved. They no longer have to tell parents all day long that we cannot see their sick child. Our system works in an office with busy obstetric care and pediatric care components.
As our patients’ out-of-pocket costs and time constraints increase, they almost universally welcome the offer to be seen the same day they call. With open access I am never overbooked and have more time to spend with my patients, a system change that improves face-to-face time!
I feel the key has been to constantly tweak the schedule as we learn about the system. My telephone nurse and I talk several times a week to review future schedules and make adjustments based on historical data from the last 18 months. That is critical.
WE WANT TO HEAR FROM YOU
Send your comments to firstname.lastname@example.org. Submission of a letter will be construed as granting AAFP permission to publish the letter in any of its publications in any form. We cannot respond to all letters we receive. Those chosen for publication will be edited for length and style.
Copyright © 2003 by the American Academy of Family Physicians.
This content is owned by the AAFP. A person viewing it online may make one printout of the material and may use that printout only for his or her personal, non-commercial reference. This material may not otherwise be downloaded, copied, printed, stored, transmitted or reproduced in any medium, whether now known or later invented, except as authorized in writing by the AAFP. Contact email@example.com for copyright questions and/or permission requests.
Want to use this article elsewhere? Get Permissions