The Outcomes of Open-Access Scheduling: Beyond Patient Satisfaction
C. Dennis O'Hare, MD, MSc, and John Corlett
Good things happen when patients are seen "today" by their own physicians.

The Stark Truth About the Stark Law: Part II
Alice G. Gosfield, JD
Find out whether one or more of the many exceptions to the Stark statute apply to you.

Making Evidence-Based Medicine Doable in Everyday Practice
Brandi White
Finding the evidence you need is getting easier than you ever thought possible.

GETTING PAID
How to Code for Observation Services
Betsy Nicoletti
These six tips make coding for observation services easier and more productive.

CODING & DOCUMENTATION
Answers to Your Questions
Kent J. Moore
Preventive & E/M services at a new patient visit • Screening fecal occult • Time-based coding • Desferal injection • Same-day hospital-to-hospital transfer • Replacing a PEG tube

IMPROVING PATIENT CARE
Diagnosing Pulmonary Embolism
Mark H. Ebell, MD, MS
This evidence-based encounter form will help you rule in or rule out PE.

COMPUTERS
A Primer on Wireless Networks
Matt Lewis, MD
A wireless network can give you the freedom to access your EMR on a laptop, PDA or tablet PC.

BALANCING ACT
The Fine Art of Refusal
Frances Spickerman, PhD
These pointers will help you stand your ground with patients who don't want to take "no" for an answer.

EDITOR'S PAGE
The Evidence-Based Medicine Heresy
Robert L. Edsall
EBM may be ready for the real world of practice, but is the world ready for it?

LETTERS
What makes a leader? • Is that patient new? • Tips for coding 99214 • Changing the perception of family medicine • Diagnosing and treating strep throat

MONITOR
Physicians' reimbursement claims face greater scrutiny • 'Rational rationing' would improve quality, cut costs • Practice Pearls

PRACTICE DIARY
Sanford J. Brown, MD
A pain in the neck • Scoped!

ASK FPM
HIPAA authorizations • Documenting sick-leave excuses • Credentialing delays