Implementing Advanced Access in a Group Practice Network
Steven Pierdon, MD, MMM, Thomas Charles, MHA, MBA, Karen McKinley, RN, MBA, and Lee Myers, MS
This group's improved availability has contributed to increases in patient satisfaction, new patients and productivity.

How to Make the Media Your Public Health Partner
Russell G. Robertson, MD, and Laura Currey, MA
Your local media can help you promote good health care to your entire community.

A Simple Method for Evaluating the Clinical Literature
Robert J. Flaherty, MD
The "PP-ICONS" approach will help you separate the clinical wheat from the chaff in mere minutes.

GETTING PAID
Simplifying the Credentialing Process
James Bare
A new system replaces multiple plan-specific applications with one universal form.

CODING & DOCUMENTATION
Answers to Your Questions
Kent J. Moore
Documenting time • Low-level initial hospital care • Office visit & injection • Emergency inpatient consultations • Two skin lesion biopsies • Lab prep codes • Coding a comparison X-ray • Coding the use of Dermabond • Splinter removal

IMPROVING PATIENT CARE
Patient-Physician Partnering to Improve Chronic Disease Care
Donald Denmark, MD
Partnership agreements can help you and your patients to better manage diabetes.

COMPUTERS
What Do You Need to Know About Information Technology?
The results of this survey will help us to better meet your needs.

BALANCING ACT
Blending Work and Family
Carla Jardim, MD
Your professional and personal lives can cohabit peacefully.

EDITOR'S PAGE
Open Access: Whatever You May Think, It Works
Robert L. Edsall
They didn't believe man could fly, either.

LETTERS
EBM in AFP • Proceduralism would boost interest in the specialty • Physician couples and the Stark statute • Defending EBM • Evaluating the efficiencies of technology

MONITOR
Family medicine match numbers rise

PRACTICE DIARY
Sanford J. Brown, MD
Skunked! • A Good Samaritan

ASK FPM
PAs and the Stark statute • Medicare overpayments • Handling patients who don't pay • Referral to a specialist