The Danger of a Dysfunctional Medical Practice
John-Henry Pfifferling, PhD
Toxic offices take a toll on everyone, including your patients. Here's how to improve your practice's health.

Improving Telephone Management in Your Practice
George Conomikes
With a few simple changes, you can give your patients better service and your staff a break.

The New Model of Family Medicine: What's In It for You?
Bruce Bagley, MD
Findings from the Future of Family Medicine project suggest the New Model could boost your income or enable you to work fewer hours.

Is the New Model of Family Medicine Financially Viable?
Stephen J. Spann, MD, MBA
Team-based, proactive care supported by effective office systems, technology and a culture of improvement will help your patients and your bottom line.

EDITORIAL
A New Identity for Family Physicians
Hans Elzinga, MD
By emphasizing the family physician's role as a caregiver for patients in underserved areas, we can strengthen our specialty.

GETTING PAID
How to Document and Bill Care Plan Oversight
Betsy Nicoletti
You're probably already doing the work. Here's how to get paid for it, too.

CODING & DOCUMENTATION
Answers to Your Questions
Kent J. Moore
Diagnosis code for prescriptions • V code for well-child visit • Colonoscopy consult • Latent tuberculosis • Face-to-face requirements for E/M visits • Exam for a prospective adoptive parent • Allergen immunotherapy units • Fecal-occult blood tests

IMPROVING PATIENT CARE
A Systematic Approach to Managing Warfarin Doses
Mark H. Ebell MD, MS
Standard protocols make it easy to do the right thing and hard to do the wrong thing when adjusting warfarin doses.

COMPUTERS
Beyond Charting: Using Your EHR's Data to Improve Quality
Robin Helm, MD, James Slawson, MD, Beth Damitz, MD, and Sandra Olsen, MS
The ability to turn mountains of data into useful reports improved patient adherence - and physician acceptance of their EHR.

BALANCING ACT
Managing Stress From the Inside Out
Frances Spickerman, PhD
If you think effective stress relief comes with a big price tag, think again.

EDITOR'S PAGE
Working in a Toxic Environment
Robert L. Edsall
A bubble of sanity may be the best you can hope for.

LETTERS
High praise for maintenance of certification • Human touch trumps technology • Coding ECG and IPPE • Chaperoning becomes catch-22 • The "Aurora rule"

MONITOR
Doctors protest insurer's rating program • How to report complaints against insurers • Study shows how simple interventions can increase colorectal cancer screening • Patients could pay more for unhealthy lifestyles • Consumers willing to trade more options for lower costs • Job satisfaction falls for U.S. workers • Physicians offer pay-for-performance guidelines

PRACTICE DIARY
Sanford J. Brown, MD
Horses vs. zebras VII • Remind me

ASK FPM
Can no-pays get the heave-ho? • Releasing deceased patients' records • Open access in an academic setting