Innovation in Practice: Six Ways to Harness the Power of Your Ideas
Scott Endsley, MD, MSc, Margaret Kirkegaard, MD, MPH,
Michael Magill, MD, and John Hickner, MD, MSc
With a clear aim, some basic innovation tools and a willingness to experiment, your team can produce some remarkable ideas.

Five Tips for Generating Patient Satisfaction and Compliance
Manoj Pawar, MD, MMM
These lessons from the business world can work in your practice, too.

Expanding Your Practice Through Niche Services
Mara Reichman
More and more family physicians are expanding their services and getting rave reviews. Here's how to find the niche that's right for you.

GETTING PAID
Are You Prepared to Defend Your Coding?
Cindy Hughes, CPC, and Trevor J. Stone
Put your compliance plan together before a payer challenges your practice.

CODING & DOCUMENTATION
Answers to Your Questions
Kent J. Moore
CPT code for tick removal • Documentation for review of systems • 99283 for an urgent care visit • Prothrombin time • Billing for arthrocentesis • Billing for cervical biopsy

IMPROVING PATIENT CARE
Helping Needy Patients Get Needed Medications
Lisa McTavish, MD, and Susie Gray
A volunteer patient advocate can help your patients navigate pharmaceutical companies' patient assistance programs.

COMPUTERS
An Easy Way to Evaluate Software for Your PDA
Robert C. Oh, MD
Maximize your handheld computer by picking programs that fit you best.

BALANCING ACT
Handling Administrative Burdens
Jennifer E. Frank, MD
Administrative work shouldn't consume all your time. Try these tips for minimizing unnecessary tasks.

EDITOR'S PAGE
Electronic Records: Helping Other FPs Avoid Your Mistakes
Robert L. Edsall
Time is running out on your opportunity to help hundreds of your colleagues.

LETTERS
Alternative treatments merit our attention, study

MONITOR
E-mail consults • Practice pearl • Help with depression coding • QI adoption

PRACTICE DIARY
Sanford J. Brown, MD
If it ain't broke, don't fix it • Lost to follow-up

ASK FPM
Insurers must come clean to get medical records • How to handle health savings accounts (HSAs) • Social Security number not always necessary, but helpful