FEATURES

12 A New Model of Charitable Care: The Robin Hood Practice (PDF available)

Robert A. Forester, MD

This self-sustaining practice provides concierge care and indigent care in equal amounts. Here's how it works.

19 Practice Measurement: A New Approach for Demonstrating the Worth of Your Work (PDF available)

Nancy Guinn, MD, and L. Gordon Moore, MD

To obtain a true view of the quality of your practice, you must measure the patient's experience.

25 User Satisfaction With EHRs: Report of a Survey of 422 Family Physicians (PDF available)

Robert L. Edsall and Kenneth G. Adler, MD, MMM

If you're thinking of moving to electronic records, the results of this survey may help.

36 What Every Physician Should Know About the RUC (PDF available)

Kent J. Moore, Thomas A. Felger, MD, Walter L. Larimore, MD, and Terry L. Mills Jr., MD

A small group of physicians has a big say in what you get paid.

DEPARTMENTS

7 from the editor

Coming Changes in FPM

Robert L. Edsall

Starting in April, FPM will have more to offer AAFP members and subscribers.

8 letters

Disclosing practice finances • Holding on to family medicine values

9 CME QUIZ

Earn 4 CME credits.

11 news & Trends

Spending on prescription drugs increases • More private payers adopt RBRVS

40 Coding & Documentation

Cindy Hughes, CPC

Selecting the primary diagnosis • INR testing at a nursing home • Pregnancy test at a preventive visit • 99211 + injection code?

42 practice pearls

Flag reports to aid searching in patient charts • Save time with preprinted labels • Minimize interruptions during office visits • Increase satisfaction by noting patient interests • Organize medication handouts to maximize space • Manage care in the patient's presence

48 the last word

Defending the Real Standard of Care

Paul Fischer, MD

When a strep test led to a lawsuit, this physician took the stand in defense of common sense.

41 CONTACT US

45 CLASSIFIEDS