November/December 2010

Features

Successful EHR Implementations: Attitude Is Everything

Kenneth G. Adler

Before You Sign That Office Lease

Marly McMillen; James L. Arend

A Proactive Approach to Controlled Substance Refills

Deanna R. Willis; Gerald Eaton; Palmer MacKie

Addressing Common Inefficiencies in Office Practice

Jill Young

Departments

From The Editor

Escaping Inefficiency
Robert L. Edsall

Opinion

The PCMH and ACO: Opposed or Mutually Supportive?
David C. Kibbe

The Last Word

What a Patient's Numbers Don't Tell
John R. Brill

Practice Pearls

• Stop Playing Phone Tag With Patients • Apply Petroleum Jelly to Lesions Before Treatment • Receive Feedback Gracefully • Reducing Phone Tie-Ups Associated With Open Access

Coding & Documentation

• Anticoagulation Management • Site of Service for Initial Hospital Care • Billing Separate Services for OB Patients

Letters

• Reducing Medical Costs In Your Community

• Correction

About The CME Quiz

AAFP members and FPM subscribers can take the CME quiz online at http://www.aafp.org/fpmquiz.

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