Don't ignore these common root causes of team conflict.
Fam Pract Manag. 2016 Jan-Feb;23(1):40.
Author disclosure: The author provides leadership, management, and staff development training for health care professionals.
Too often health care managers spend their time dealing with conflict in the workplace. Many leaders I work with tell the same story: Their teams are affected, to one degree or another, by infighting, negative attitudes, cliques, back-biting, gossip, and angst. In the highly charged environment that is health care, stress comes with the territory, but when team conflict is pervasive, the root causes need to be identified and addressed.
Here are four common causes:
1. You tolerate bad behavior. If managers fail to hold individuals accountable for inappropriate, disrespectful, or negative comments or for lazy, sloppy, or substandard performance, the team suffers. Establish expectations for how team members will communicate and act, and appropriately address those who don't meet expectations. Insist that members of your team treat each other with respect and perform the duties of their job well. Make it clear in words and actions that anything
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