FP Stats

How Satisfied Are Your Patients?

Percentage of patients rating aspects of their visits as excellent

Patient satisfaction surveys can be useful tools for quality improvement, but don't expect your patients to be 100 percent satisfied. According to data gathered by the American Medical Group Association from 20 multispecialty groups, 47 percent of patients rate family practice visits excellent overall. That may not sound like a passing grade, but it does offer a reasonable benchmark. The highest ratings for family physicians were for their personal manner and skills; the lowest marks were related to waiting time.

Source: Hoechst Marion Roussel. Managed Care Digest Series: Medical Group Practice Digest; 1997.

Copyright © 1998 by the American Academy of Family Physicians.
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