Table of Contents

	Lead Article
	Improving Service and Increasing Patient Satisfaction What keeps patients coming back to the same practice? The author's answer may surprise you. Susan Keane Baker

The Truth About Antitrust Physicians contemplating a merger or network should certainly think about antitrust laws, but they need not fear them. David Ettinger, JD

World Wide Web 101 What's so great about the Internet? How do you get to it? And what do you do once you're there? Join the author for a guided tour. Gil L. Solomon, MD

	Cover Story
	Protect Your Practice With a Medicare and Medicaid Compliance Program Implementing a formal plan can help prevent fraud and reduce the likelihood of significant penalties, but remember that one size fits one. Ana-Maria McKessy, JD, and Robert J. Saner II, JD

Departments

Editor's Page

Taking a Dip in Cyberspace
Robert L. Edsall

Editorial

Dancing With the Federal Trade Commission
Roger Shenkel, MD

Letters

Rewarding performance vs. longevity · A pound of prevention

Ask FPM

Coding a nursing-home visit · Notifying patients and insurers when a physician leaves

Reimbursement Strategies

Medicare Update: AMA House Rejects 'New Framework,' Votes to Oppose Quantitative Documentation Guidelines

Medicare Update: New Options for Billing for PA Services
Kent J. Moore

FPM Monitor

RBPE proposal means smaller gains for primary care doctors · HCFA turns to citizens, contractors to find fraud

Office Suite

Staff Management: How to Manage Your Staff When You're Not the Manager
Maxine Pollack, MA

Balancing Act

Five Ways to Say 'No' Effectively
Pamela J. Vaccaro, MA

FPM Quiz

Earn 2.5 hours of AAFP Prescribed credit by reading articles in this issue.

FPM Calendar

Practice Management Marketplace

FP Stats

PBMs: A Mighty Few

Instructions for Authors

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Copyright © 1998 by the American Academy of Family Physicians.
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