Table of Contents
| Lead Article | ||
 |
Improving
Service and Increasing Patient Satisfaction What keeps patients coming back to the same practice? The author's answer may surprise you.  Susan Keane Baker |
| The Truth About
Antitrust Physicians contemplating a merger or network should certainly think about antitrust laws, but they need not fear them. David Ettinger, JD |
 |
| World
Wide Web 101 What's so great about the Internet? How do you get to it? And what do you do once you're there? Join the author for a guided tour. Gil L. Solomon, MD |
| Cover Story | ||
 |
Protect
Your Practice With a Medicare and Medicaid Compliance
Program Implementing a formal plan can help prevent fraud and reduce the likelihood of significant penalties, but remember that one size fits one. Ana-Maria McKessy, JD, and Robert J. Saner II, JD |
Departments
- Editor's Page
- Taking a Dip in Cyberspace
Robert L. Edsall
- Editorial
- Dancing With the Federal Trade Commission
Roger Shenkel, MD
- Letters
- Rewarding performance vs. longevity · A pound of prevention
- Ask FPM
- Coding a nursing-home visit · Notifying patients and insurers when a physician leaves
- Reimbursement Strategies
Medicare Update: AMA House Rejects 'New Framework,' Votes to Oppose Quantitative Documentation Guidelines
Medicare Update: New Options for Billing for PA Services
Kent J. Moore
- FPM Monitor
- RBPE proposal means smaller gains for primary care doctors · HCFA turns to citizens, contractors to find fraud
- Office Suite
Staff Management: How to Manage Your Staff When You're Not the Manager
Maxine Pollack, MA
- Balancing Act
- Five Ways to Say 'No' Effectively
Pamela J. Vaccaro, MA
- FPM Quiz
- Earn 2.5 hours of AAFP Prescribed credit by reading articles in this issue.
- FPM Calendar
- FP Stats
- PBMs: A Mighty Few
Copyright © 1998 by the American Academy of Family Physicians.
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