Table of Contents

	Lead Article
	Do You Have a Year 2000 Problem? Here's how to test your practice's system and get the help you need. Jack Valancy, MBA

	Special CoverSection
	Demand Management: Putting Patients First Where managed care may seem designed to thwart patients, demand managementseeks to engage them. Brandi White

Demand Management: Implementing Your OwnProgram You don't have to spend a lot on bells and whistles. Instead, put theprinciples of managing demand to work in your practice. Steven E. Goldberg, MD, MBA

Demand Management: The Patient EducationConnection The easy, affordable demand management strategy might also be the mosteffective. Leigh Ann Henry

Departments

Editor's Page

What's Bugging You? Maybe FPM Can Help
Robert L. Edsall

Letters

What's all the fuss about coding? · Make good with imperfectdata · Staff surveys tell more than patient surveys

Ask FPM

Effective mission statements · Charging for medical recordcopies

Reimbursement Strategies

Getting Paid: How to Handle Problems WithSelf-Pay Patients

Robert B. Connelly

Medicare Update: A Quick Review ofReassignment Can Help Avert Fraud Accusations

Kent J. Moore

Coding & Documentation: Documentingdecision making for a new problem · Routine venipuncture · Intrathecal anesthesia · Prolonged labor and aC-section · Lab panel codes

Kent J. Moore and Leigh Ann Henry

FPMMonitor

Aetna, physicians embattled again · Primary care recruitmentslows; family practice remains on top · Hospitalists' care shownto lower costs · How to help seniors with questions aboutMedicare+Choice

Office Suite

Communication Skills: Physician, Laugh atThyself

Kenneth G. Davis, MD

The SalariedFP

Do You Belong on the Board of Directors?
Richard E. Thompson, M.D.

FPMQuiz

Earn 2.5 hours of AAFP Prescribed credit by reading articles in this issue.

Practice Management Marketplace

FP Stats

An Average Workload

Instructions forAuthors

---

Copyright © 1998 by the American Academyof Family Physicians.
This content is owned by the AAFP. A person viewing it online may make oneprintout of the material and may use that printout only for his or herpersonal, non-commercial reference. This material may not otherwise bedownloaded, copied, printed, stored, transmitted or reproduced in any medium,whether now known or later invented, except as authorized in writing by theAAFP.