Articles

21	21	PRACTICE OPERATIONS A Last-Minute Y2K Survival Guide Doing some simple contingency planning now will enable your practice to run smoothly in January even if the dire predictions are true. David Kibbe, MD, MBA, Susan Rehm, MBA, and Jennifer Bush
	38	QUALITY IMPROVEMENT Improving Chronic Disease Care in the Real World: A Step-by-Step Approach Tag along as we follow a network of physicians on the first leg of a 13-month journey to redesign their diabetes care one step at a time. Brandi White
38	26	STAFF MANAGEMENT Job Satisfaction: Putting Theory Into Practice Yes, it is possible for you and your employees to be happy on the job. The key is in how you handle two factors: motivation and 'hygiene.' J. Michael Syptak, MD, David W. Marsland, MD, and Deborah Ulmer, PhD
	32	LEGAL ISSUES Preventing and Responding to Sexual Harassment Protect yourself and your practice by creating an effective sexual harassment policy and by investigating incidents promptly. T. Hensley Williams, JD, and Nancy M. Williams, JD

Featured Departments

13	9	EDITORIAL Redefining Corporate Medicine Barbara Gardner Cook, MD
	13	GETTING PAID What to Tell Your Patients When Their Medicare Managed Care Plan Quits If you have patients among the 327,000 Medicare beneficiaries forced to change their coverage, here's how you can help. Kent J. Moore
	14	Four Steps for Improving Efficiency and Cash Flow You can avoid revenue problems with up-to-date policies, statistical reports, claims appeal processes and proper coding. Patricia A. Guira, CPA
49	16	CODING AND DOCUMENTATION Answers to Your Questions Kent J. Moore
	17	MONITOR Financial crisis to hit Calif. medical groups, says CMA • Health plan to begin dispatching ambulances • Are your patients telling the whole truth? • Nation meets 15 percent of health goals • Nonadherence named 'major health threat' • AAFP, AMIA offer guidance on physician-patient e-mail • Survey looks at health plan denials
	44	PRACTICE DIARY Julia's tree • Horses vs. zebras • Starting early Sanford J. Brown, MD
	47	IMPROVING PATIENT CARE Setting Group Goals To create the practice you've always envisioned, set meaningful, measurable goals. Stacey Eubanks
	48	ASK FPM FMLA forms • Fair compensation • Problem patient
	49	SALARIED FP What to Do When You've Lost Your Job Step one: Don't panic. Your job loss could become an opportunity. Stuart R. Kaplan, JD
	60	BALANCING ACT Relighting Your Fire If you're asking yourself, "Is this all there is?" you're not alone. George F. Blackall, PsyD, MBA
		Other Departments
	8	EDITOR'S PAGE
	10	LETTERS
	51	FPM QUIZ (EARN 3.5HOURS OF CME CREDIT)
	54	CLASSIFIEDS
	59	AUTHORS GUIDE

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Cover illustration by Michael Koelsch.

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