FPM Toolbox

Practice Improvement

Access Improvement Excercise: "Lucy Tries Her Luck at Getting an Appointment"

An interactive teaching exercise that follows a fictitious patient, Lucy, as she tries her luck at getting an appointment with her family physician
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Model-for-Improvement Worksheet

A worksheet that walks physicians through the process of testing changes for improvement in their practices
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Nomogram for Determining Sample Size for a Chart Review

A table for determining the number of charts you will need to review to achieve a statistically valid sample
Tool as published
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Patient Phone-System Survey

A survey that asks patients to evaluate the efficiency of a practice's phone system
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Phone Call Tracking Sheet

A form that tracks and categorizes the frequency of inbound calls by type of call for a period of at least five days
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Practice Self-Assessment (Military Model)

A practice self-assessment based on eight components of military structure
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Practice Self-Test

A practice self-test designed to give physicians an easy way to evaluate the strengths and weaknesses of their practices
Tool as published
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Practice Vitality Assessment

A quick practice assessment designed to help you assess how well your practice meets five measurements of a vital practice
Tool as published
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Sample Clinical Instrument Panel

A tool for tracking a practice's performance in key areas and viewing the data on a single page
Download Format : Excel
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Sample Moment-of-Truth Worksheet

A worksheet that helps practices assess how well their practice is performing at "moments of truth" (key moments when patients interact with the practice and form a judgment about its quality)
Tool as published
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Staff Job Satisfaction

A ratings sheet that evaluates a practice's performance in the area of job satisfaction and identifies where improvement is needed
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