Patient-Centered Care

This article collection features popular FPM content on the subject of patient-centered care -- from setting the agenda for a visit to optimizing patient satisfaction. Note that FPM content published within the past 12 months is accessible to AAFP members and paid subscribers only.

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Agenda-Setting Communication

Patient Goals & Compliance Patient Satisfaction

Agenda-Setting

• Focusing on Today's Visit [Improving Patient Care] (06/01/2003)
• 'Oh, by the Way ...': Agenda Setting in Office Visits [Improving Patient Care] (12/01/2002)
• What Should You Do When Your Patient Brings a List? [Feature] (06/01/2009)

Communication

• Communicating Bad News to Your Patients [Feature] (12/01/2011)
• Discussing End-of-Life Care With Your Patients [Feature] (03/01/2008)
• Five Communication Strategies to Promote Self-Management of Chronic Illness [Feature] (10/01/2009)
• Have You Really Addressed Your Patient's Concerns? [Feature] (03/01/2008)
• Improving Communication With Older Patients: Tips From the Literature [Feature] (09/01/2006)

Patient Goals & Compliance

• Can Your Patients Afford the Medications You Prescribe? [Feature] (04/01/2006)
• Encouraging Patients to Change Unhealthy Behaviors With Motivational Interviewing [Feature] (06/01/2011)
• Five Tips for Generating Patient Satisfaction and Compliance [Feature] (06/01/2005)
• How to Manage Difficult Patient Encounters [Feature] (06/01/2007)
• A New Approach to Group Visits: Helping High-Need Patients Make Behavioral Change [Feature] (04/01/2008)
• The Problem With Diet and Exercise Plans [Opinion] (06/01/2009)
• Transforming Your Practice: What Matters Most [Feature] (01/01/2008)

Patient Satisfaction

• Building a Mind-Set of Service Excellence [Feature] (04/01/2002)
• Five Tips for Generating Patient Satisfaction and Compliance [Feature] (06/01/2005)
• How to See Your Practice Through Your Patients' Eyes [Feature] (06/01/2008)
• What Do We Really Know About Patient Satisfaction? [Feature] (01/01/2007)
• Simple Tools to Increase Patient Satisfaction With the Referral Process [Feature] (12/01/2011)
• AAFP Patient Surveys for Providers and Group Practices

Last Update: 07/21/2010