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March/April 2016 Issue
Lower Your Overhead With a Patient Portal [Feature]

Patients connecting with your practice through the Internet require fewer staff and generate lower costs.


January/February 2015 Issue
Removing Six Key Barriers to Online Portal Use [Feature]

Portals can benefit your practice and your patients, but you have to get them using the technology first.


January/February 2013 Issue
Secure Messaging: Myths, Facts, and Pitfalls [Feature]

We assumed that our patients weren't ready for secure messaging or that, if they were, it would overburden our staff. We couldn't have been more wrong.


September/October 2012 Issue
Managing Messages [Feature]

Three principles helped this small primary care practice conquer the dreaded inbox and its mountain of messages.


May 2008 Issue
Making a Case for Online Physician-Patient Communication [Feature]

It can improve communications, practice efficiency and maybe even the bottom line. Just don't expect all your patients to join you online … yet.


Oct 2007 Issue
Virtual Office Visits: A Reachable and Reimbursable Innovation [Feature]

They're convenient, they're efficient, and for a growing number of physicians, they pay.


Oct 2007 Issue
Are Your Patients Ready for Electronic Communication? [Feature]

This simple survey will help you gauge patients' ability to interact with your practice via the Internet.


Apr 2004 Issue
Online Communication With Patients: Making It Work [Computers]

This is the second in a two-part series that reviews what the current options are for online communication with patients, how to integrate online communication with patients into a busy practice, and what the relevant guidelines are for privacy and financial success.


Mar 2004 Issue
Communicating With Your Patients Online [Computers]

This is the first in a two-part series that reviews what the current options are for online communication with patients, how to integrate online communication with patients into a busy practice, and what the relevant guidelines are for privacy and financial success.


Sep 2001 Issue
A Primer on E-mail Discussion Lists [Computers]

The author provides a comprehensive list and a summary of listservs available to family physicians as well as tips on listserv etiquette.


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