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March/April 2016 Issue
Lower Your Overhead With a Patient Portal [Feature]

Patients connecting with your practice through the Internet require fewer staff and generate lower costs.


January/February 2015 Issue
Removing Six Key Barriers to Online Portal Use [Feature]

Portals can benefit your practice and your patients, but you have to get them using the technology first.


January/February 2013 Issue
Secure Messaging: Myths, Facts, and Pitfalls [Feature]

The author describes her clinic's experience with secure patient-physician messaging, including findings about levels of patient interest in the service, successful and unsuccessful attempts to encourage use of the service, and an assessment of its overall success.


September/October 2012 Issue
Managing Messages [Feature]

The article describes successful strategies for managing messages -- from pharmacy requests to lab results to patient phone calls -- in a busy primary care office.


May 2008 Issue
Making a Case for Online Physician-Patient Communication [Feature]

The author describes the presumed benefits of a Web portal, the research he did before purchasing one for his practice and his experience with the portal, including patient acceptance of e-messaging, e-visits, etc.


Oct 2007 Issue
Virtual Office Visits: A Reachable and Reimbursable Innovation [Feature]

The article will describe how to conduct e-visits and will address reimbursement issues associated with these visits.


Oct 2007 Issue
Are Your Patients Ready for Electronic Communication? [Feature]

The author offers the results of a patient survey conducted to determine readiness to communicate with their physicians over the Internet. The survey instrument used will be published with the article for use by other practices.


Apr 2004 Issue
Online Communication With Patients: Making It Work [Computers]

This is the second in a two-part series that reviews what the current options are for online communication with patients, how to integrate online communication with patients into a busy practice, and what the relevant guidelines are for privacy and financial success.


Mar 2004 Issue
Communicating With Your Patients Online [Computers]

This is the first in a two-part series that reviews what the current options are for online communication with patients, how to integrate online communication with patients into a busy practice, and what the relevant guidelines are for privacy and financial success.


Sep 2001 Issue
A Primer on E-mail Discussion Lists [Computers]

The author provides a comprehensive list and a summary of listservs available to family physicians as well as tips on listserv etiquette.


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