Patient satisfaction

July/August 2015 Issue
Patient Advisory Councils: Giving Patients a Seat at the Table [Feature]

This model can make patients true partners in improving their care and that of others.

March/April 2015 Issue
Electronic Access to Adolescents' Health Records: Legal, Policy, and Practice Implications [Feature]

Letting minors view their health records online means finding a compromise between patient privacy and parental rights.

July/August 2014 Issue
The Art of Medicine: Seven Skills That Promote Mastery [Feature]

With a little practice, these seven vital skills can become a natural part of your patient consultations.

May/June 2013 Issue
"All I Wanted Was Something for the Cough" [The Last Word]

The author describes how patients' medical needs can be mishandled in a system with multiple hand-offs and no continuity of care.

July/August 2012 Issue
Rethinking the Difficult Patient Encounter [Feature]

The article presents a method for facilitating a more positive experience with "difficult" patients.

November/December 2011 Issue
Simple Tools to Increase Patient Satisfaction With the Referral Process [Feature]

The authors provide advice on optimizing patient referrals and reinforce their advice with three tools: a referral form, a referral tracking spreadsheet, and a patient satisfaction survey.

May/June 2011 Issue
Why I Let My Patients See My Notes [Opinion]

The author explains his rationale for giving patients copies of his progress notes and any other medical records they wish to keep.

March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.

January/February 2011 Issue
Integrating a Behavioral Health Specialist Into Your Practice [Feature]

The authors make the case for incorporating behavioral health counseling services into the medical home.

November/December 2010 Issue
A Proactive Approach to Controlled Substance Refills [Feature]

The authors describe a process whereby practices can manage prescriptions for patients on narcotics for chronic pain, ensuring that patients have signed narcotics agreements, that prescriptions are refilled appropriately on schedule, that urine toxicology screening is carried out as appropriate. The process is also useful for patients taking stable dosages of other controlled substances.

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