ITEMS IN FPM ON TOPIC:

Patient satisfaction

January/February 2016 Issue
The Problem With Patient Satisfaction Scores [Feature]

Scoring of individual physicians is becoming more widespread. Here’s how to improve the process.


November/December 2015 Issue
Establishing and Protecting Your Online Reputation [Feature]

Proactively building a positive Internet presence for your practice can blunt the effect of a few bad reviews.


July/August 2015 Issue
Patient Advisory Councils: Giving Patients a Seat at the Table [Feature]

This model can make patients true partners in improving their care and that of others.


March/April 2015 Issue
Electronic Access to Adolescents' Health Records: Legal, Policy, and Practice Implications [Feature]

Letting minors view their health records online means finding a compromise between patient privacy and parental rights.


July/August 2014 Issue
The Art of Medicine: Seven Skills That Promote Mastery [Feature]

With a little practice, these seven vital skills can become a natural part of your patient consultations.


May/June 2013 Issue
"All I Wanted Was Something for the Cough" [The Last Word]

Is the health system in your community truly focused on what the patient wants? Are you sure?


July/August 2012 Issue
Rethinking the Difficult Patient Encounter [Feature]

The article presents a method for facilitating a more positive experience with "difficult" patients.


November/December 2011 Issue
Simple Tools to Increase Patient Satisfaction With the Referral Process [Feature]

The authors provide advice on optimizing patient referrals and reinforce their advice with three tools: a referral form, a referral tracking spreadsheet, and a patient satisfaction survey.


May/June 2011 Issue
Why I Let My Patients See My Notes [Opinion]

A $1.5 million study is underway to determine whether this practice is a good idea. Spoiler alert: It is.


March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.


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