ITEMS IN FPM ON TOPIC:

Patient satisfaction

July/August 2012 Issue
Rethinking the Difficult Patient Encounter [Feature]

The article presents a method for facilitating a more positive experience with "difficult" patients.


November/December 2011 Issue
Simple Tools to Increase Patient Satisfaction With the Referral Process [Feature]

The authors provide advice on optimizing patient referrals and reinforce their advice with three tools: a referral form, a referral tracking spreadsheet, and a patient satisfaction survey.


May/June 2011 Issue
Why I Let My Patients See My Notes [Opinion]

A $1.5 million study is underway to determine whether this practice is a good idea. Spoiler alert: It is.


March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.


January/February 2011 Issue
Integrating a Behavioral Health Specialist Into Your Practice [Feature]

The authors make the case for incorporating behavioral health counseling services into the medical home.


November/December 2010 Issue
A Proactive Approach to Controlled Substance Refills [Feature]

The authors describe a process whereby practices can manage prescriptions for patients on narcotics for chronic pain, ensuring that patients have signed narcotics agreements, that prescriptions are refilled appropriately on schedule, that urine toxicology screening is carried out as appropriate. The process is also useful for patients taking stable dosages of other controlled substances.


September/October 2010 Issue
Five Ways to Improve Access to Care [The Last Word]

If we fail at access, we fail at the most fundamental piece of the relationship.


Jul-Aug 2009 Issue
Why I Give My Cell Phone Number to My Patients [Feature]

The author explains why he gives his cell phone number to his patients and how doing so has enhanced his patient-physician relationships.


May-Jun 2009 Issue
What Should You Do When Your Patient Brings a List? [Feature]

The authors explain how physicians can effectively negotiate the agenda of a primary care visit with a patient who brings in a list of issues to cover.


May-Jun 2009 Issue
Online Reviews of Physicians: What Are Your Patients Posting About You? [Feature]

Online physician rating services are becoming more common and more widely used. The authors give physicians advice for dealing with unfavorable reviews.


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