Patient satisfaction

November/December 2010 Issue
A Proactive Approach to Controlled Substance Refills [Feature]

The authors describe a process whereby practices can manage prescriptions for patients on narcotics for chronic pain, ensuring that patients have signed narcotics agreements, that prescriptions are refilled appropriately on schedule, that urine toxicology screening is carried out as appropriate. The process is also useful for patients taking stable dosages of other controlled substances.

September/October 2010 Issue
Five Ways to Improve Access to Care [The Last Word]

If we fail at access, we fail at the most fundamental piece of the relationship.

Jul-Aug 2009 Issue
Why I Give My Cell Phone Number to My Patients [Feature]

The author explains why he gives his cell phone number to his patients and how doing so has enhanced his patient-physician relationships.

May-Jun 2009 Issue
What Should You Do When Your Patient Brings a List? [Feature]

The authors explain how physicians can effectively negotiate the agenda of a primary care visit with a patient who brings in a list of issues to cover.

May-Jun 2009 Issue
Online Reviews of Physicians: What Are Your Patients Posting About You? [Feature]

Online physician rating services are becoming more common and more widely used. The authors give physicians advice for dealing with unfavorable reviews.

Sep-Oct 2008 Issue
Patient History and Malpractice Defense [Opinion]

Good records can help defend against a meritless malpractice suit, but it takes more than good records to prevent one.

Jun 2008 Issue
How to See Your Practice Through Your Patients' Eyes [Feature]

The author, a TransforMed research analyst, will describe things she observed during her visits to the TransforMed demonstration practices. The article will be structured as a "walk around the office" to see things through your patients' eyes that can be addressed easily and cheaply to improve your practice.

Mar 2008 Issue
Discussing End-of-Life Care With Your Patients [Feature]

This article offers readers an introduction to end-of-life care. It discusses predicting life expectancy, initiating hospice care, introducing advance directives and billing for hospice care, among other things.

Mar 2008 Issue
Have You Really Addressed Your Patient's Concerns? [Feature]

This article describes patient-centered communication strategies physicians can use to structure the initial moments of a medical encounter to elicit, explore and respond to patients' concerns more reliably.

Feb 2008 Issue
Practice Measurement: A New Approach for Demonstrating the Worth of Your Work [Feature]

The article will explain how to use the patient experience as an easy way to measure practice function and outcomes and how to correct performance gaps.

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