ITEMS IN FPM ON TOPIC:
The article presents a method for facilitating a more positive experience with "difficult" patients.
The authors provide advice on optimizing patient referrals and reinforce their advice with three tools: a referral form, a referral tracking spreadsheet, and a patient satisfaction survey.
A $1.5 million study is underway to determine whether this practice is a good idea. Spoiler alert: It is.
The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.
The authors make the case for incorporating behavioral health counseling services into the medical home.
The authors describe a process whereby practices can manage prescriptions for patients on narcotics for chronic pain, ensuring that patients have signed narcotics agreements, that prescriptions are refilled appropriately on schedule, that urine toxicology screening is carried out as appropriate. The process is also useful for patients taking stable dosages of other controlled substances.
If we fail at access, we fail at the most fundamental piece of the relationship.
The author explains why he gives his cell phone number to his patients and how doing so has enhanced his patient-physician relationships.
The authors explain how physicians can effectively negotiate the agenda of a primary care visit with a patient who brings in a list of issues to cover.
Online physician rating services are becoming more common and more widely used. The authors give physicians advice for dealing with unfavorable reviews.