Patient satisfaction

Sep-Oct 2008 Issue
Patient History and Malpractice Defense [Opinion]

Good records can help defend against a meritless malpractice suit, but it takes more than good records to prevent one.

Jun 2008 Issue
How to See Your Practice Through Your Patients' Eyes [Feature]

The author, a TransforMed research analyst, will describe things she observed during her visits to the TransforMed demonstration practices. The article will be structured as a "walk around the office" to see things through your patients' eyes that can be addressed easily and cheaply to improve your practice.

Mar 2008 Issue
Discussing End-of-Life Care With Your Patients [Feature]

This article offers readers an introduction to end-of-life care. It discusses predicting life expectancy, initiating hospice care, introducing advance directives and billing for hospice care, among other things.

Mar 2008 Issue
Have You Really Addressed Your Patient's Concerns? [Feature]

This article describes patient-centered communication strategies physicians can use to structure the initial moments of a medical encounter to elicit, explore and respond to patients' concerns more reliably.

Feb 2008 Issue
Practice Measurement: A New Approach for Demonstrating the Worth of Your Work [Feature]

The article will explain how to use the patient experience as an easy way to measure practice function and outcomes and how to correct performance gaps.

Feb 2007 Issue
The Dreaded Request for Medical Records [The Last Word]

Sometimes a patient's reasons for leaving aren't as bad as we might imagine.

Feb 2007 Issue
Six Tips for Improving Practice Efficiency and Patient Satisfaction [Feature]

The author draws on her experience in practice for a number of years to give new physicians tips on improving clinical and administrative processes.

Jan 2007 Issue
What Do We Really Know About Patient Satisfaction? [Feature]

The author reviews the literature and offers evidence-based tips about how to improve patient satisfaction.

Nov-Dec 2006 Issue
Fixing Patients vs. Fixing Bicycles [The Last Word]

“If X then Y” rarely works when you're dealing with patients.

Jun 2006 Issue
Don't Be a Target for a Malpractice Suit [Feature]

The author describes the top ten reasons family physicians get sued and offers risk reduction strategies.

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