ITEMS IN FPM ON TOPIC:

Patient satisfaction

Feb 2007 Issue
Six Tips for Improving Practice Efficiency and Patient Satisfaction [Feature]

When this practice's initial success began to fade, the physicians and staff had to rethink “business as usual.”


Jan 2007 Issue
What Do We Really Know About Patient Satisfaction? [Feature]

A review of the literature reveals practical ways to improve patient satisfaction and compelling reasons to do so.


Nov-Dec 2006 Issue
Fixing Patients vs. Fixing Bicycles [The Last Word]

“If X then Y” rarely works when you're dealing with patients.


Jun 2006 Issue
Don't Be a Target for a Malpractice Suit [Feature]

Protect yourself with these tips from a family physician who has successfully defended his care and that of other physicians.


Jun 2005 Issue
Five Tips for Generating Patient Satisfaction and Compliance [Feature]

These lessons from the business world can work in your practice, too.


Jun 2005 Issue
Expanding Your Practice Through Niche Services [Feature]

More and more family physicians are adding new services and getting rave reviews. Here’s how to find the niche that’s right for you.


Jan 2004 Issue
Creating a Successful After-Hours Clinic [Feature]

If you’d like to tame your call load, increase patient satisfaction and make money while you sleep, consider opening an after-hours clinic.


Nov-Dec 2003 Issue
Family Medicine Takes Center Stage [Feature]

As part of the Future of Family Medicine project, the specialty put itself under a glaring spotlight to see where it currently stands.


Jun 2003 Issue
A Funny Thing Happened Today at the Office [Balancing Act]

The author, a nurse, describes how adding levity to the daily practice of medicine can create camaraderie among staff and benefit patients.


Jan 2003 Issue
Open Access as an Alternative to Patient Combat [Improving Patient Care]

The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).


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