ITEMS IN FPM ON TOPIC:
The article explains how physicians can increase patient satisfaction and compliance by employing five principles from the business world.
The article outlines how four family physicians have implemented niche services into their practices. The services include cosmetic laser services, hearing testing, retinal exams, blood draws and X-rays.
The author describes how his practice developed an after-hours clinic to improve patient access and practice revenues.
Using data collected from the Future of Family Medicine Project, the article offers information regarding how patients view FPs and what they want from them. The article also provides an update on the project itself.
The author, a nurse, describes how adding levity to the daily practice of medicine can create camaraderie among staff and benefit patients.
The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).
Starting from an overview of the culture biases that exist in the health care community, the article suggests ways for family physicians to evaluate their practices and create a more "minority-friendly" environment.
May 2002 Issue
Does Health Habit Advice Affect Patient Satisfaction? [Improving Patient Care]
The article will explore how patients feel about and respond to health habit counseling provided by their family physician, relying on data from the Direct Observation of Primary Care study.
Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.
This article will explain the importance of good service in health care, and it will offer tools and tips for assessing and improving a pra ctice's current level of service.