Patient satisfaction

Jan 2003 Issue
Open Access as an Alternative to Patient Combat [Improving Patient Care]

The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).

Jun 2002 Issue
Achieving a More Minority-Friendly Practice [Feature]

Starting from an overview of the culture biases that exist in the health care community, the article suggests ways for family physicians to evaluate their practices and create a more "minority-friendly" environment.

May 2002 Issue
Does Health Habit Advice Affect Patient Satisfaction? [Improving Patient Care]

The article will explore how patients feel about and respond to health habit counseling provided by their family physician, relying on data from the Direct Observation of Primary Care study.

Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.

Apr 2002 Issue
Building a Mind-Set of Service Excellence [Feature]

This article will explain the importance of good service in health care, and it will offer tools and tips for assessing and improving a pra ctice's current level of service.

Jan 2002 Issue
Toward Sensitive Treatment of Obese Patients in Primary Care [Feature]

The article explores how primary care practices can better meet the needs of obese patients. It deals with such issues as designing and equipping the medical office to accommodate obese patients, overcoming negative attitudes towards those with obesity and fostering appropriate knowledge of this chronic condition.

Jun 2001 Issue
Understanding Your Insurance Coverage [Patient Education]

Feb 2001 Issue
Getting the Most From Your Phone System [Feature]

The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.

Jul-Aug 2000 Issue
'Problem Patients:' A Fresh Look at an Old Vexation [Feature]

This article offers instruction on how to identify difficult patients and how to deal with them constructively and with compassion and respect.

Jul-Aug 2000 Issue
High-Volume Practice: Are There Trade-Offs? [Improving Patient Care]

The article, part of a series based on research from the Direct Observation of Primary Care Study, will the effects of high-volume practice on patient care.

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