ITEMS IN FPM ON TOPIC:
May 2002 Issue
Does Health Habit Advice Affect Patient Satisfaction? [Improving Patient Care]
The article will explore how patients feel about and respond to health habit counseling provided by their family physician, relying on data from the Direct Observation of Primary Care study.
Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.
This article will explain the importance of good service in health care, and it will offer tools and tips for assessing and improving a pra ctice's current level of service.
The article explores how primary care practices can better meet the needs of obese patients. It deals with such issues as designing and equipping the medical office to accommodate obese patients, overcoming negative attitudes towards those with obesity and fostering appropriate knowledge of this chronic condition.
The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.
This article offers instruction on how to identify difficult patients and how to deal with them constructively and with compassion and respect.
The article, part of a series based on research from the Direct Observation of Primary Care Study, will the effects of high-volume practice on patient care.
The author will discuss the following: 1. The steps required for planning, including selection of appropriate patients, specific details, time allotment requirements, patient educational materials and the pitfalls of group visits; 2. The need for appropriate data and documentation for reimbursement of group visits; 3. How group visits increase compliance, enhance clinical outcomes, improve patient satisfaction and reduce health care expenses.
The article will show how physicians can afford (in terms of time and money) to retain three rewarding aspects of family practice: housecalls, hospice and nursing home care.