Patient satisfaction

May 2002 Issue
Does Health Habit Advice Affect Patient Satisfaction? [Improving Patient Care]

The article will explore how patients feel about and respond to health habit counseling provided by their family physician, relying on data from the Direct Observation of Primary Care study.

Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.

Apr 2002 Issue
Building a Mind-Set of Service Excellence [Feature]

This article will explain the importance of good service in health care, and it will offer tools and tips for assessing and improving a pra ctice's current level of service.

Jan 2002 Issue
Toward Sensitive Treatment of Obese Patients in Primary Care [Feature]

The article explores how primary care practices can better meet the needs of obese patients. It deals with such issues as designing and equipping the medical office to accommodate obese patients, overcoming negative attitudes towards those with obesity and fostering appropriate knowledge of this chronic condition.

Jun 2001 Issue
Understanding Your Insurance Coverage [Patient Education]

Feb 2001 Issue
Getting the Most From Your Phone System [Feature]

The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.

Jul-Aug 2000 Issue
'Problem Patients:' A Fresh Look at an Old Vexation [Feature]

This article offers instruction on how to identify difficult patients and how to deal with them constructively and with compassion and respect.

Jul-Aug 2000 Issue
High-Volume Practice: Are There Trade-Offs? [Improving Patient Care]

The article, part of a series based on research from the Direct Observation of Primary Care Study, will the effects of high-volume practice on patient care.

Jun 2000 Issue
Planning Group Visits for High-Risk Patients [Feature]

The author will discuss the following: 1. The steps required for planning, including selection of appropriate patients, specific details, time allotment requirements, patient educational materials and the pitfalls of group visits; 2. The need for appropriate data and documentation for reimbursement of group visits; 3. How group visits increase compliance, enhance clinical outcomes, improve patient satisfaction and reduce health care expenses.

Jun 2000 Issue
House Calls: Taking the Practice to the Patient [Feature]

The article will show how physicians can afford (in terms of time and money) to retain three rewarding aspects of family practice: housecalls, hospice and nursing home care.

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