ITEMS IN FPM ON TOPIC:
The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.
This article offers instruction on how to identify difficult patients and how to deal with them constructively and with compassion and respect.
The article, part of a series based on research from the Direct Observation of Primary Care Study, will the effects of high-volume practice on patient care.
The author will discuss the following: 1. The steps required for planning, including selection of appropriate patients, specific details, time allotment requirements, patient educational materials and the pitfalls of group visits; 2. The need for appropriate data and documentation for reimbursement of group visits; 3. How group visits increase compliance, enhance clinical outcomes, improve patient satisfaction and reduce health care expenses.
The article will show how physicians can afford (in terms of time and money) to retain three rewarding aspects of family practice: housecalls, hospice and nursing home care.
The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.
A review of the "physician report cards" service of the web site Healthgrades.com
Sep 1999 Issue
Practical Ways to Improve Patient Satisfaction With Visit Length [Improving Patient Care]
The article, first in a series based on the Direct Observation of Primary Care Study, will explain how physicians can improve patient satisfaction with little time investment. The advice is based on the DOPC research.
Discusses the book Making Wise Medical Decisions and the consumerism movement in health care.