ITEMS IN FPM ON TOPIC:
By assembling readers' letters and e-mails concerning "Turtles and Rabbits: Family Physicians Under Time Pressure" (which did have CME credit), this article will show how various family physicians are coping with the problem of time pressure today.
This article will present tips for improving communication with patients as a means of improving the doctor-patient relationship.
This article will outline the process one clinic used to implement open-access scheduling, which frees up time on physicians' schedules each day to allow for same-day appointments.
This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.
The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.
This article will examine how to use a World Wide Web site and e-mail as tools for improving relations with patients.
One patient's story of a bad physician-patient relationship and the lessons to be drawn from the experience.
The article will discuss the importance of patient satisfaction surveys and will offer best practices for physicians conducting their own surveys.
The author explains what family physicians need to know about the basic principles of customer service and why customer service is an important element in practice management.