ITEMS IN FPM ON TOPIC:
The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.
A review of the "physician report cards" service of the web site Healthgrades.com
Sep 1999 Issue
Practical Ways to Improve Patient Satisfaction With Visit Length [Improving Patient Care]
The article, first in a series based on the Direct Observation of Primary Care Study, will explain how physicians can improve patient satisfaction with little time investment. The advice is based on the DOPC research.
Discusses the book Making Wise Medical Decisions and the consumerism movement in health care.
By assembling readers' letters and e-mails concerning "Turtles and Rabbits: Family Physicians Under Time Pressure" (which did have CME credit), this article will show how various family physicians are coping with the problem of time pressure today.
This article will present tips for improving communication with patients as a means of improving the doctor-patient relationship.
This article will outline the process one clinic used to implement open-access scheduling, which frees up time on physicians' schedules each day to allow for same-day appointments.
This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.
The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.
This article will examine how to use a World Wide Web site and e-mail as tools for improving relations with patients.