Patient satisfaction

Jul-Aug 1999 Issue
The Patient vs. Physician Relationship [Editor's Page]

Discusses the book Making Wise Medical Decisions and the consumerism movement in health care.

Jul-Aug 1999 Issue
Readers Speak Out on the Turtle vs. Rabbit Controversy [Feature]

By assembling readers' letters and e-mails concerning "Turtles and Rabbits: Family Physicians Under Time Pressure" (which did have CME credit), this article will show how various family physicians are coping with the problem of time pressure today.

May 1999 Issue
Improving Patient Communication in No Time [Feature]

This article will present tips for improving communication with patients as a means of improving the doctor-patient relationship.

Apr 1999 Issue
Reducing Delays and Waiting Times With Open-Office Scheduling [Feature]

This article will outline the process one clinic used to implement open-access scheduling, which frees up time on physicians' schedules each day to allow for same-day appointments.

Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.

Feb 1999 Issue
A Broader View of Patient Education [Improving Patient Care]

The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.

Jan 1999 Issue
Getting Patients Off Hold and Online [Feature]

This article will examine how to use a World Wide Web site and e-mail as tools for improving relations with patients.

Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

One patient's story of a bad physician-patient relationship and the lessons to be drawn from the experience.

Jan 1999 Issue
Strengthening Relationships With Your Patients [Feature]

Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

The article will discuss the importance of patient satisfaction surveys and will offer best practices for physicians conducting their own surveys.

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