Patient satisfaction

Jun 2000 Issue
House Calls: Taking the Practice to the Patient [Feature]

The article will show how physicians can afford (in terms of time and money) to retain three rewarding aspects of family practice: housecalls, hospice and nursing home care.

Nov-Dec 1999 Issue
What Does Walt Disney Know About Patient Satisfaction? [Feature]

The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.

Oct 1999 Issue
Is There a Leading Physician in the House? [Editor's Page]

A review of the "physician report cards" service of the web site

Sep 1999 Issue
Practical Ways to Improve Patient Satisfaction With Visit Length [Improving Patient Care]

The article, first in a series based on the Direct Observation of Primary Care Study, will explain how physicians can improve patient satisfaction with little time investment. The advice is based on the DOPC research.

Jul-Aug 1999 Issue
The Patient vs. Physician Relationship [Editor's Page]

Discusses the book Making Wise Medical Decisions and the consumerism movement in health care.

Jul-Aug 1999 Issue
Readers Speak Out on the Turtle vs. Rabbit Controversy [Feature]

By assembling readers' letters and e-mails concerning "Turtles and Rabbits: Family Physicians Under Time Pressure" (which did have CME credit), this article will show how various family physicians are coping with the problem of time pressure today.

May 1999 Issue
Improving Patient Communication in No Time [Feature]

This article will present tips for improving communication with patients as a means of improving the doctor-patient relationship.

Apr 1999 Issue
Reducing Delays and Waiting Times With Open-Office Scheduling [Feature]

This article will outline the process one clinic used to implement open-access scheduling, which frees up time on physicians' schedules each day to allow for same-day appointments.

Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.

Feb 1999 Issue
A Broader View of Patient Education [Improving Patient Care]

The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.

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