ITEMS IN FPM ON TOPIC:

Patient satisfaction

Jun 2000 Issue
House Calls: Taking the Practice to the Patient [Feature]

Visiting patients where they live is not only good medicine and good marketing. It's also good for the soul.


Nov-Dec 1999 Issue
What Does Walt Disney Know About Patient Satisfaction? [Feature]

Retaining patients and attracting new ones can be a walk in the park if you concentrate on the two areas patients say matter most: your front-office staff and your office environment.


Oct 1999 Issue
Is There a Leading Physician in the House? [Editor's Page]

A review of the "physician report cards" service of the web site Healthgrades.com


Sep 1999 Issue
Practical Ways to Improve Patient Satisfaction With Visit Length [Improving Patient Care]

The article, first in a series based on the Direct Observation of Primary Care Study, will explain how physicians can improve patient satisfaction with little time investment. The advice is based on the DOPC research.


Jul-Aug 1999 Issue
The Patient vs. Physician Relationship [Editor's Page]

Discusses the book Making Wise Medical Decisions and the consumerism movement in health care.


Jul-Aug 1999 Issue
Readers Speak Out on the Turtle vs. Rabbit Controversy [Feature]

Family physicians from across the country have strongly held and differing views on the clash of practice styles. Is there a solution?


May 1999 Issue
Improving Patient Communication in No Time [Feature]

Here are quick ways to evaluate and refine your communication style to better suit your patients' needs.


Apr 1999 Issue
Reducing Delays and Waiting Times With Open-Office Scheduling [Feature]

Setting aside slots for same-day and follow-up appointments builds patients' trust — and boosts productivity. Here's how to do it.


Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.


Feb 1999 Issue
A Broader View of Patient Education [Improving Patient Care]

The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.


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