ITEMS IN FPM ON TOPIC:
This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.
The article will discuss how family physicians can help educate their patients about referrals to other specialists; a sample patient education brochure accompanies the article.
This article will examine how to use a World Wide Web site and e-mail as tools for improving relations with patients.
One patient's story of a bad physician-patient relationship and the lessons to be drawn from the experience.
The article will discuss the importance of patient satisfaction surveys and will offer best practices for physicians conducting their own surveys.
The author explains what family physicians need to know about the basic principles of customer service and why customer service is an important element in practice management.
The author offers basic tips about scheduling office hours to better meet patients' needs.
Patient satisfaction surveys can be useful tools for quality improvement, but don't expect your patients to be 100 percent satisfied.