ITEMS IN FPM ON TOPIC:
This practice-based research project highlights key sources of inefficiency in primary care and real-world suggestions for how to improve.
The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.
As the costs of running a practice increase, medical practices need to get creative. This practice decided to operate without janitorial crew and instead clean the office themselves.
The authors explain how the Reflective Adaptive Process (RAP) can make meetings more collaborative and efficient and better enable practices to solve significant problems. RAP uses a facilitated approach to help representatives from every part of the practice (including patient care, nursing/clinical support, reception/front desk, billing, charts, administration and technical support) identify and resolve persistent challenges and improve office function and patient care.
The article discusses Toyota's four rules for effective work design and explains how physicians can apply these rules in their practices to solve problems and improve workflow.
Having gone through a badly planned merger of practices, the author draws lessons from the experience for the benefit of others contemplating mergers.
The author shares principles that she learned as a medical student and resident in the military health system -- principles that have contributed to the success of her civilian practice.
The authors identify the typical two-layer organization of medical practices (with doctors and support staff functioning almost as separate organizations with separate missions) as a major impediment to the development of true patient-centered medical homes. They go on to propose strategies for overcoming the duality.
The author describes strategies that both participants and leaders can use to make meetings more efficient and effective.
The authors, who work for TransforMed, explain how implementing morning huddles helped improve office efficiency and improve staff attitudes at a practice, and how other family practices can try the same technique.