Office management

September/October 2016 Issue
Instant Messaging: A Simple Tool to Improve Teamwork and Wait Times [Feature]

On-screen alerts can help a spread-out staff work together to keep patient care moving smoothly.

March/April 2015 Issue
Inefficiency in Primary Care: Common Causes and Potential Solutions [Feature]

This practice-based research project highlights key sources of inefficiency in primary care and real-world suggestions for how to improve.

November/December 2010 Issue
Addressing Common Inefficiencies in Office Practice [Feature]

The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.

May/June 2010 Issue
How to Clean Up in Family Medicine [The Last Word]

As costs increase, medical practices need to get creative.

March/April 2010 Issue
How to Solve Problems in Your Practice With a New Meeting Approach [Feature]

The authors explain how the Reflective Adaptive Process (RAP) can make meetings more collaborative and efficient and better enable practices to solve significant problems. RAP uses a facilitated approach to help representatives from every part of the practice (including patient care, nursing/clinical support, reception/front desk, billing, charts, administration and technical support) identify and resolve persistent challenges and improve office function and patient care.

Jun 2008 Issue
How to Fix a Flawed Process: The Four Rules of Work Design [Feature]

The article discusses Toyota's four rules for effective work design and explains how physicians can apply these rules in their practices to solve problems and improve workflow.

May 2008 Issue
Is Your Practice Merger Doomed to Fail? [Feature]

Having gone through a badly planned merger of practices, the author draws lessons from the experience for the benefit of others contemplating mergers.

May 2008 Issue
What the Military Taught Me About Practice Management [Feature]

The author shares principles that she learned as a medical student and resident in the military health system -- principles that have contributed to the success of her civilian practice.

Apr 2008 Issue
Closing the Physician-Staff Divide: A Step Toward Creating the Medical Home [Feature]

The authors identify the typical two-layer organization of medical practices (with doctors and support staff functioning almost as separate organizations with separate missions) as a major impediment to the development of true patient-centered medical homes. They go on to propose strategies for overcoming the duality.

Nov-Dec 2007 Issue
The Makings of a Good Meeting [Feature]

The author describes strategies that both participants and leaders can use to make meetings more efficient and effective.

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