ITEMS IN FPM ON TOPIC:
May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]
The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.
This article will present tips for improving communication with patients as a means of improving the doctor-patient relationship.
Consultants offer tips on dealing with patient-initiated calls, including advice about scheduling appointments and managing requests for prescription refills.
This article will examine the attitudinal differences among people in the WWII generation, Baby Boomers, and Generation Xers and will suggest ways that physicians of the older generations can manage young staff members more effectively.
Oct 1998 Issue
Altruism in Practice Management: Caring for Your Staff [Staff Management]
This article argues that FPs should put their altruistic values into practice as they interact with staff and manage their practices, not just in treating patients.
Jul-Aug 1998 Issue
How to Manage Your Staff When You're Not the Manager [Staff Management]
This article describes what staff-supervision roles are appropriate for physicians and offers advice about how a doctor can coach and guide employees to do their jobs more effectively even if the doctor isn't the employees' official supervisor.
This article discusses the necessary elements in planning and carrying out a retreat to refocus staff on the practice's mission, improve procedures and strengthen the team.