Staff motivation and retention

November/December 2015 Issue
Promoting Positivity in Your Practice [The Last Word]

Even healthy practices have to guard against negativity.

May/June 2013 Issue
Generation Gap: Effectively Leading Physicians of All Ages [Feature]

The authors describe the challenge that physician leaders face in leading a workforce of four generational age-groups that each grew up in different socio-economic and political eras. The article suggests that to effectively lead, physician leaders must understand the differences between the generations and how best to attract, retain, and motivate individuals from each generation.

Nov-Dec 2004 Issue
Five Ways to Retain Good Staff [Feature]

The author, a family physician, describes how he keeps his employees working for him for the long term. The article offers tips for building loyalty and rewarding staff.

Nov-Dec 2004 Issue
What Motivates Staff? [Feature]

Motivating employees is not as straightforward as most people may think. The author reviews the major motivation theoriesp, incentives and disincentives and suggests ways to apply them effetively in a family practice setting.

Jun 2003 Issue
A Funny Thing Happened Today at the Office [Balancing Act]

The author, a nurse, describes how adding levity to the daily practice of medicine can create camaraderie among staff and benefit patients.

Mar 2003 Issue
Five Steps to a Performance Evaluation System [Feature]

The author provides a step-by-step approach to developing and implementing a fair and consistent employee performance evaluation system.

Apr 2002 Issue
Putting Politeness Into Practice [Balancing Act]

Being courteous to patients and staff can increase satisfaction with the practice, make the work environment more pleasant and decrease stress levels, and it doesn't cost a thing.

Apr 2001 Issue
Identifying the Causes of Staff Turnover [Feature]

This article will offer practical tips on retaining staff in positions of typically high turnover, such as receptionists.

Feb 2000 Issue
Choosing a Pay Structure That Works for Your Practice [Feature]

This article will discuss how to choose a model for staff salaries that rewards excellent preformance rather than educational level and longevity.

Nov-Dec 1999 Issue
What Does Walt Disney Know About Patient Satisfaction? [Feature]

The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.

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