ITEMS IN FPM ON TOPIC:
Staff motivation and retention
The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.
This article describes the importance of setting goals, whether for patient self-management or for quality improvement projects within one's practice. The article also explains how to set goals that are meaningful, specific, achievable and measurable.
The authors offer practical tips for increasing staff efficiency and boosting morale -- even in times of great turmoil and change -- and show how these efforts can improve the quality of patient care.
This article will examine the attitudinal differences among people in the WWII generation, Baby Boomers, and Generation Xers and will suggest ways that physicians of the older generations can manage young staff members more effectively.