Telephone management

September/October 2012 Issue
Managing Messages [Feature]

The article describes successful strategies for managing messages -- from pharmacy requests to lab results to patient phone calls -- in a busy primary care office.

November/December 2010 Issue
Addressing Common Inefficiencies in Office Practice [Feature]

The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.

Jul-Aug 2009 Issue
Why I Give My Cell Phone Number to My Patients [Feature]

The author explains why he gives his cell phone number to his patients and how doing so has enhanced his patient-physician relationships.

May 2008 Issue
'Would You Like to See a Doctor Today?' [Feature]

This article describes a phone tactic the practice employed to keep appointment phone calls short and focused while simultaneously offering patients same-day appointments.

Jul-Aug 2005 Issue
Prioritizing Your Incoming Messages [Balancing Act]

The author describes how to maximize your efficiency by organizing your incoming and outgoing messages and other patient-related information.

May 2005 Issue
Improving Telephone Management in Your Practice [Feature]

The author describes how practices can evaluate whether their phone system is adequate for meeting demand and explains some process and equipment changes that might help improve performance.

Sep 2004 Issue
Big Ideas to Help Your Practice Thrive [Feature]

The article features 12 "big ideas" in current practice management thinking, submitted by family physicians and selected by a panel of experts.

Jan 2003 Issue
Open Access as an Alternative to Patient Combat [Improving Patient Care]

The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).

Sep 2002 Issue
Getting a Grip on Your Phone Calls [Improving Patient Care]

The author offers tips for reducing unnecessary phone calls to your office while improving patient care and service.

Feb 2001 Issue
Getting the Most From Your Phone System [Feature]

The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.

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