ITEMS IN FPM ON TOPIC:
The article describes successful strategies for managing messages -- from pharmacy requests to lab results to patient phone calls -- in a busy primary care office.
The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.
The author explains why he gives his cell phone number to his patients and how doing so has enhanced his patient-physician relationships.
This article describes a phone tactic the practice employed to keep appointment phone calls short and focused while simultaneously offering patients same-day appointments.
The author describes how to maximize your efficiency by organizing your incoming and outgoing messages and other patient-related information.
The author describes how practices can evaluate whether their phone system is adequate for meeting demand and explains some process and equipment changes that might help improve performance.
The article features 12 "big ideas" in current practice management thinking, submitted by family physicians and selected by a panel of experts.
The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).
The author offers tips for reducing unnecessary phone calls to your office while improving patient care and service.
The author describes how practices can determine whether they should updgrade their phone systems to better meet patient demand, what an upgrade might involve, and how to go about it.