September/October 2013 Issue
Three Building Blocks for Improving Access to Care [Feature]

Most practices that implement same-day or open-access scheduling manage to improve patient access by reducing waiting times, but few achieve same-day or next-day access or sustainable improvements. Those that have sustained same-day access have done so by reducing demand and increasing capacity using the building blocks of improved access. These building blocks include panel size management, continuity of care, and the development of teams that add new capacity to deliver care without pushing work back to the physician. An interactive exercise, which follows a fictitious patient as she tries to schedule a same-day appointment with her family physician, is included with the article to help family physicians reflect on ways to improve access in their own clinics.

July/August 2013 Issue
Optimizing the Role of Nursing Staff to Enhance Physician Productivity: One Physician's Journey [Feature]

The author, a family physician, describes how he changed his practice model to work with two nurses simultaneously, allowing them to take on more of the work for each patient encounter so that the physician could focus on the patient.

March/April 2013 Issue
Envisioning New Roles for Medical Assistants: Strategies From Patient-Centered Medical Homes [Feature]

The authors examine several ways that the work of medical assistants changes as practices make the transition to medical home status, and they suggest several strategies used by such practices to help medical assistants work at the top of their abilities and licensure.

May/June 2012 Issue
Six Characteristics of Effective Practice Teams [Feature]

This article describes strategies for improving efficiency and productivity by using delegation, team-building, and communication.

January/February 2011 Issue
The Efficiencies of Meandering [The Last Word]

Could being productive really be so effortless?

November/December 2010 Issue
Addressing Common Inefficiencies in Office Practice [Feature]

The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.

November/December 2010 Issue
Escaping Inefficiency [From The Editor]

For the unwary, inefficiency can become a way of life.

May/June 2010 Issue
The 12-Step Way to Reduce Practice Expenses: Part 2, Operational Efficiencies [Feature]

The article leads physicians through a systematic review of their practice's overhead expenses in order to help them practice more cost-effectively.

May-Jun 2009 Issue
How to Maximize Revenue With Minimal Effort [Feature]

The author describes how to ensure that you're coding and billing accurately for the services you perform and how to generate more revenue.

Jul-Aug 2008 Issue
A New Approach to Making Your Doctor-Nurse Team More Productive [Feature]

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