ITEMS IN FPM ON TOPIC:

Service quality

July/August 2017 Issue
Which Quality Measures Should You Report? [Feature]

Here’s how to select the measures that will maximize your success under Medicare’s new Quality Payment Program.


May/June 2016 Issue
Seven Principles for Improving Service and Patient Satisfaction [Feature]

A systematic approach that follows these seven principles can help you translate patient feedback into improved service.


November/December 2015 Issue
What You Need to Know About Medicare's New "Quality and Resource Use Report" [Feature]

The QRUR is essentially an annual report card, and its data can affect how you get paid in the future.


March/April 2014 Issue
Practice Transformation: Lessons From a Safety Net Clinic [Feature]

Health system serving uninsured and needy patients improves efficiency and outcomes through medical home initiatives.


March/April 2014 Issue
Incorporating Medical Interpretation Into Your Practice [Feature]

Making sure you can understand your patients not only improves their care but avoids legal trouble.


November/December 2013 Issue
The Benefits of Using Care Coordinators in Primary Care: A Case Study [Feature]

Care coordinators can boost quality and revenue by reducing no-shows, improving adherence, and enhancing preventive and chronic care.


March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.


January/February 2011 Issue
Should Your Practice Participate in a Quality-Reporting Program? [Feature]

The authors, who have published results of a study of the costs and benefits of participating in the Physician Quality Reporting Initiative (PQRI), Improving Performance in Practice (IPIP), Bridges to Excellence (BTE) and a North Carolina program (Ann Fam Med 7:495-503 [2009]) offer practical suggestions based on their research.


November/December 2010 Issue
What a Patient's Numbers Don't Tell [The Last Word]

Sometimes, what matters most is how far a patient has come.


Feb 2008 Issue
Practice Measurement: A New Approach for Demonstrating the Worth of Your Work [Feature]

The article will explain how to use the patient experience as an easy way to measure practice function and outcomes and how to correct performance gaps.


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