ITEMS IN FPM ON TOPIC:

Service quality

Feb 2008 Issue
User Satisfaction With EHRs: Report of a Survey of 422 Family Physicians [Feature]

If you're thinking of moving to electronic records, the results of this survey may help.


Nov-Dec 2006 Issue
Fixing Patients vs. Fixing Bicycles [The Last Word]

“If X then Y” rarely works when you're dealing with patients.


Mar 2006 Issue
Creating a High-Performing Clinical Team [Feature]

Delivering top-notch care requires more than individual skill and motivation.


Jun 2005 Issue
Innovation in Practice: Six Ways to Harness the Power of Your Ideas [Feature]

With a clear aim, some basic innovation tools and a willingness to experiment, your team can produce some remarkable ideas.


May 2005 Issue
Beyond Charting: Using Your EHR's Data to Improve Quality [Computers]

Author describes how his residency program uses Crystal Reports to produce reports from their EMR system -- reports that have been useful in QI programs that have improved A1c, LDL and other outcome parameters.


May 2005 Issue
Improving Telephone Management in Your Practice [Feature]

With a few simple changes, you can give your patients better service and your staff a break.


Feb 2005 Issue
Practicing Without Paper Charts: One Clinic's Experience [Feature]

Their revenues are up. Their quality of care is high. And their doctors are getting home in time for dinner.


Feb 2005 Issue
Electronic Health Records: A User-Satisfaction Survey [Feature]

If you already use an electronic health record system, here's your chance to help your colleagues who haven't yet made the leap.


Nov-Dec 2004 Issue
Why It's Time to Purchase an Electronic Health Record System [Feature]

The old reasons for holding off may have lost their validity.


Mar 2004 Issue
When Customer Service and Patient Care Collide [Editorial]


Pages: Previous 1 2 3 4 5 Next


Email Alerts

Don't miss a single issue. Sign up for the free FPM email table of contents and e-newsletter.

Sign Up Now