ITEMS IN FPM ON TOPIC:

Service quality

Jan 2004 Issue
Five Strategies for a More Vital Practice [Feature]

Frustrated with the status quo? Here’s how to take your practice from so-so to stellar.


Jan 2003 Issue
Open Access as an Alternative to Patient Combat [Improving Patient Care]

The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).


Apr 2002 Issue
Building a Mind-Set of Service Excellence [Feature]

Here’s how to assess and improve the level of service your practice is currently providing.


Feb 2001 Issue
Getting the Most From Your Phone System [Feature]

Looking at your system through the eyes of a patient will help you understand what you need.


Nov-Dec 2000 Issue
Making Quality and Service Pay: Part 2, The External Environment [Feature]

Across the country, insurers are beginning to pay physicians for improved quality and service. They'll get there faster with your help.


Oct 2000 Issue
Making Quality and Service Pay: Part 1, The Internal Environment [Feature]

Insurers may not explicitly reward your practice for improved quality and service, but there is a way to make quality and service pay.


Jul-Aug 2000 Issue
'Problem Patients:' A Fresh Look at an Old Vexation [Feature]

Every practice has at least one. Here's how to reduce irritation and improve outcomes.


Jan 2000 Issue
The Emergence of Consumer-Driven Health Care [Feature]

As patients shoulder a larger share of their own health care costs, they'll expect more from physicians — and reward those who meet their expectations.


Jun 1999 Issue
Big Business and Bad Medicine [Editorial]

Editorial arguing that efforts to make medicine into big business are doomed to failure because they are economically unsound and because medicine is an art, not a business, and an art that depends on the doctor being set apart as special, not shoved into a slot with other "providers."


Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]

The article argues that a good process yields good outcomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.


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