Service quality

May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]

The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.

Apr 1999 Issue
A Team Approach to Quality Improvement [Feature]

The article, second in a three-part series, will explain how teams of physicians and nonprovider staff can be effective in the design and implementation of a quality-improvement initiative.

Mar 1999 Issue
Rescuing Managed Care From the Wreckage of Managed Care [Editor's Page]

Aruges that the mud slung at the managed care industry recently has sullied the perfectly good, and necessary, term "managed care." Promises a number of articles on quality improvement and evidence-based medicine in FPM.

Mar 1999 Issue
Quality Improvement: First Steps [Feature]

The article, first in a three-part series, will introduce readers to the basic principles of quality improvement and will show how QI can be implemented in a family practice setting.

Mar 1999 Issue
Tips for Making Inpatient Care More Efficient [Feature]

This article presents practical tips on how family physicians can improve the quality of inpatient care -- and make it more cost-effective -- by improving its efficiency.

Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

One patient's story of a bad physician-patient relationship and the lessons to be drawn from the experience.

Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

The article will discuss the importance of patient satisfaction surveys and will offer best practices for physicians conducting their own surveys.

Jan 1999 Issue
Are Your Patients Getting the Preventive Services They Need? [Improving Patient Care]

The article discusses the importance of preventive services and offers NCQA benchmarks. It also shows the process one practice used to identify its rates for mammograms, childhood immunizations and influenza vaccinations.

Nov-Dec 1998 Issue
What the Hospitalist Movement Means to Family Physicians [Feature]

A follow-up to last year's FPM articles on hospitalists, this article will report on the extent to which this hospitalist-based models of care are affecting family physicians' abilities to contract with managed care organizations and provide quality care to their patients.

Jul-Aug 1998 Issue
Improving Service and Increasing Patient Satisfaction [Feature]

The author explains what family physicians need to know about the basic principles of customer service and why customer service is an important element in practice management.

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