ITEMS IN FPM ON TOPIC:

Service quality

May 1999 Issue
Holding the Gains in Quality Improvement [Feature]

In QI, enacting a positive change within your practice isn't the end. You must continue moving forward.


May 1999 Issue
Physician-Owned Groups: The Best Strategy for Success [Feature]

Managed care has pushed physicians into new practice arrangements, but none is positioned for success like the physician-owned group.


May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]

The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.


Apr 1999 Issue
A Team Approach to Quality Improvement [Feature]

To realize change, rely on the knowledge and experience of a team such as the authors', which improved the care of patients with diabetes.


Mar 1999 Issue
Rescuing Managed Care From the Wreckage of Managed Care [Editor's Page]

Aruges that the mud slung at the managed care industry recently has sullied the perfectly good, and necessary, term "managed care." Promises a number of articles on quality improvement and evidence-based medicine in FPM.


Mar 1999 Issue
Quality Improvement: First Steps [Feature]

QI can bring about substantial, lasting, positive change in your practice. It all begins with identifying the opportunities.


Mar 1999 Issue
Tips for Making Inpatient Care More Efficient [Feature]

You may be surprised at what you can do to improve the quality and reduce the cost of hospital care — and strengthen your own position.


Jan 1999 Issue
Why I Fired My Family Doctor [Feature]

This patient's experience teaches lessons that at least one FP apparently hasn't learned.


Jan 1999 Issue
Measuring Patient Satisfaction: How to Do It and Why to Bother [Feature]

A well-designed survey can help you improve your practice. The key? ‘Keep it simple,’ and act on what you learn.


Jan 1999 Issue
Are Your Patients Getting the Preventive Services They Need? [Improving Patient Care]

The article discusses the importance of preventive services and offers NCQA benchmarks. It also shows the process one practice used to identify its rates for mammograms, childhood immunizations and influenza vaccinations.


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