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Nonclinical process improvement
Most organizations want to get better, but most of their improvement efforts fail. Here's why.
Providing free books to your youngest patients can improve literacy and patient satisfaction.
This model can make patients true partners in improving their care and that of others.
The change you're pursuing is more likely to succeed if you can answer "yes" to each of these questions.
What stands in the way of your practice achieving its goal?
The drive away from fee-for-service and toward efficiency is requiring integrated health care groups to decrease hospitalization and procedures while still needing to maximize revenue. Including care coordinators can bridge this gap, helping identify and manage chronically ill patients who most need regular health services while freeing up physicians' time to provide care and actually increasing patient visits.
Your efforts to give patients same-day appointments won't succeed until you address three critical issues.
It's well known that the patient-centered medical home requires new modes of practice. Less known, and less understood, are the implications of these new modes for the layout of the office or clinic. The authors describe changes they have made in a series of neighborhood clinics to adapt the physical practice layout to patient-centered care and the needs of the clinical team.
Yes, it worked in the past. No, it won't work in the future.
The article describes successful strategies for managing messages -- from pharmacy requests to lab results to patient phone calls -- in a busy primary care office.