Nonclinical process improvement

July/August 2011 Issue
Structure and Synchronicity for Better Charting [Feature]

The author outlines an approach to the progress note that emphasizes including the rationale for diagnoses and treatment plans in order to make notes better reflect the physician's thought processes.

March/April 2011 Issue
Using a Simple Spreadsheet to Improve Intra-Office Communication and Patient Flow [Feature]

The author describes a way to use online shared document editing with Google Docs to facilitate communication between reception and back office in a large practice.

November/December 2010 Issue
Addressing Common Inefficiencies in Office Practice [Feature]

The article explains how office efficiency can affect patient and staff satisfaction, productivity and outcomes, and it offers tips for improving four areas of office practice, from the front desk to the physician exam.

September/October 2010 Issue
Translating Learning Into Pracitce [From The Editor]

With the “Translation to Practice” pilot, the extra-credit assignment comes to CME.

July/Aug 2010 Issue
Does Your Practice Deserve an Award? [From The Editor]

If you've recently made real improvements in how your practice works, you might just win one.

March/April 2010 Issue
How to Solve Problems in Your Practice With a New Meeting Approach [Feature]

The authors explain how the Reflective Adaptive Process (RAP) can make meetings more collaborative and efficient and better enable practices to solve significant problems. RAP uses a facilitated approach to help representatives from every part of the practice (including patient care, nursing/clinical support, reception/front desk, billing, charts, administration and technical support) identify and resolve persistent challenges and improve office function and patient care.

Mar-Apr 2009 Issue
Practicing Excellence: Your Role in Practice Transformation [Feature]

This article describes how one medical group transformed itself from good to great through steps like creating organizational goals, measuring and reporting physician performance and training physicians.

Mar-Apr 2009 Issue
Chart Audit: Is Your Practice Billing What It Should? [Feature]

The author presents a simple and practical method for performing effective and efficient chart audits to determine whether the practice is coding services accurately and documenting them completely.

Sep-Oct 2008 Issue
10 Big Ideas That Could Make Your Practice Better [Feature]

The article features a variety of "big ideas" in current practice management thinking, submitted by family physicians and selected by a panel of experts.

Jul-Aug 2008 Issue
How We Improved Our Practice and Our Bottom Line With a New EMR System [Feature]

The author, an admitted EHR enthusiast, describes the successful implementation of an EHR system and the capabilities the practice has gained from the system.

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