Nonclinical process improvement

Jun 2002 Issue
Is Your Practice Wasting Away? [Editor's Page]

Accuses the reader of wasting far more in his or her practice than meets the eye and challenges him/her to read Lean Thinking and FPM articles about redesign.

Feb 2001 Issue
Improving Your Practice Through the FPM Practice Self-Test [Editorial]

FPM's medical editor writes about the value of self-assessment.

Jul-Aug 2000 Issue
When What's Supposed to Happen Doesn't [Editor's Page]

Points out that one route to quality improvement is to find ways of making sure that two things that are supposed to happen together do so automatically.

May 2000 Issue
The Revolution Has Begun [Editor's Page]

Argues that the IHI IDCOP project is needed, that today's office practice is hopelessly broken and in need of replacement.

Jan 2000 Issue
Forget Y2K; Worry About 2001 [Editor's Page]

Gives the reader a "to-do" list of jobs to complete in getting ready for practice in the 21st century

Nov-Dec 1999 Issue
What Does Walt Disney Know About Patient Satisfaction? [Feature]

The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.

Sep 1999 Issue
22 Tips for Improving Your Practice [Feature]

The author offers a wide range of suggestions for improving practice efficiency, smoothing patient flow and cutting waste.

Sep 1999 Issue
Re-engineering a Family Practice Center [Feature]

This article will describe the process the author's residency practice used to reengineer its operations.

Jul-Aug 1999 Issue
Tips for Boosting Efficiency and Morale [Improving Patient Care]

The authors offer practical tips for increasing staff efficiency and boosting morale -- even in times of great turmoil and change -- and show how these efforts can improve the quality of patient care.

Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]

The article argues that a good process yields good outomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.

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