ITEMS IN FPM ON TOPIC:
Nonclinical process improvement
The article explains the use of a prescription medication protocol, which can empower a practice's staff to handle Rx refills more efficiently, resulitng in improved patient service, decreased Rx errors, and better use of physicians' time.
Argues that most practices are shot through with errors that can be prevented -- or at least be prevented from having adverse consequences -- by systematization.
Accuses the reader of wasting far more in his or her practice than meets the eye and challenges him/her to read Lean Thinking and FPM articles about redesign.
FPM's medical editor writes about the value of self-assessment.
Points out that one route to quality improvement is to find ways of making sure that two things that are supposed to happen together do so automatically.
Argues that the IHI IDCOP project is needed, that today's office practice is hopelessly broken and in need of replacement.
Gives the reader a "to-do" list of jobs to complete in getting ready for practice in the 21st century
The article explains how practices can increase patient satisfaction, with examples drawn from one of the top-performing companies in the area of customer service: Walt Disney.
The author offers a wide range of suggestions for improving practice efficiency, smoothing patient flow and cutting waste.
This article will describe the process the author's residency practice used to reengineer its operations.