ITEMS IN FPM ON TOPIC:
Nonclinical process improvement
The authors offer practical tips for increasing staff efficiency and boosting morale -- even in times of great turmoil and change -- and show how these efforts can improve the quality of patient care.
Jun 1999 Issue
Improve Quality by Understanding Your Care Process [Improving Patient Care]
The article argues that a good process yields good outcomes. It shows how practices can use patient input to map out the patient care process and find ways to improve.
The article, third in a three-part series, will teach physicians how they can "hold the gains" after implementing a quality-improvement effort.
May 1999 Issue
Finding Diamonds in the Trenches With the Nominal Group Process [Improving Patient Care]
The article will explain nominal group process as a method for generating quality-improvement ideas and will show how one practice used the process to identify areas of improvement within the practice.
The article, second in a three-part series, will explain how teams of physicians and nonprovider staff can be effective in the design and implementation of a quality-improvement initiative.
The article, first in a three-part series, will introduce readers to the basic principles of quality improvement and will show how QI can be implemented in a family practice setting.