Open access scheduling

May/June 2015 Issue
How to Provide More Access Without Working More Hours [Feature]

Working differently can be the key to greater access and satisfaction for both you and your patients.

September/October 2013 Issue
Three Building Blocks for Improving Access to Care [Feature]

Most practices that implement same-day or open-access scheduling manage to improve patient access by reducing waiting times, but few achieve same-day or next-day access or sustainable improvements. Those that have sustained same-day access have done so by reducing demand and increasing capacity using the building blocks of improved access. These building blocks include panel size management, continuity of care, and the development of teams that add new capacity to deliver care without pushing work back to the physician. An interactive exercise, which follows a fictitious patient as she tries to schedule a same-day appointment with her family physician, is included with the article to help family physicians reflect on ways to improve access in their own clinics.

September/October 2010 Issue
Five Ways to Improve Access to Care [The Last Word]

The article addresses strategies for ensuring ideal access to care -- open access scheduling, effective phone systems, e-mail, e-vists and texting patients -- all contributing toward the goal of helping patients get the care they want and need when they want and need it.

May 2008 Issue
'Would You Like to See a Doctor Today?' [Feature]

This article describes a phone tactic the practice employed to keep appointment phone calls short and focused while simultaneously offering patients same-day appointments.

Feb 2007 Issue
Six Tips for Improving Practice Efficiency and Patient Satisfaction [Feature]

The author draws on her experience in practice for a number of years to give new physicians tips on improving clinical and administrative processes.

Mar 2006 Issue
Implementing Open-Access Scheduling in an Academic Practice [Feature]

The article describes how "same-day" scheduling can be implemented in a busy practice with numerous part-time physicians.

Mar 2005 Issue
Open Access: Nothing This Good Can Be Easy [Editor's Page]

Open access, or “advanced access,” has long been the poster child for practice redesign. Open access can make life better for you, your staff and your patients, and if you can pull it off, you’re in a great position to attempt any other redesign effort.

Mar 2005 Issue
Answers to Your Questions About Same-Day Scheduling [Feature]

The article will answer readers' questions about open access scheduling, in which practices aim to see patients on the day they call for an appointment, regardless of the type of visit.

May 2004 Issue
Implementing Advanced Access in a Group Practice Network [Feature]

This article is about how one large group reduced waiting times and increased patient satisfaction by implementing open-access scheduling.

May 2004 Issue
Open Access: Whatever You May Think, It Works [Editor's Page]

Introduces Pierdon open access and highlights the number of open-access success stories we've published in the last couple of years.

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