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Open access scheduling
Working differently can be the key to greater access and satisfaction for both you and your patients.
Most practices that implement same-day or open-access scheduling manage to improve patient access by reducing waiting times, but few achieve same-day or next-day access or sustainable improvements. Those that have sustained same-day access have done so by reducing demand and increasing capacity using the building blocks of improved access. These building blocks include panel size management, continuity of care, and the development of teams that add new capacity to deliver care without pushing work back to the physician. An interactive exercise, which follows a fictitious patient as she tries to schedule a same-day appointment with her family physician, is included with the article to help family physicians reflect on ways to improve access in their own clinics.
The article addresses strategies for ensuring ideal access to care -- open access scheduling, effective phone systems, e-mail, e-vists and texting patients -- all contributing toward the goal of helping patients get the care they want and need when they want and need it.
This article describes a phone tactic the practice employed to keep appointment phone calls short and focused while simultaneously offering patients same-day appointments.
The author draws on her experience in practice for a number of years to give new physicians tips on improving clinical and administrative processes.
The article describes how "same-day" scheduling can be implemented in a busy practice with numerous part-time physicians.
Open access, or “advanced access,” has long been the poster child for practice redesign. Open access can make life better for you, your staff and your patients, and if you can pull it off, you’re in a great position to attempt any other redesign effort.
The article will answer readers' questions about open access scheduling, in which practices aim to see patients on the day they call for an appointment, regardless of the type of visit.
This article is about how one large group reduced waiting times and increased patient satisfaction by implementing open-access scheduling.
Introduces Pierdon open access and highlights the number of open-access success stories we've published in the last couple of years.