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Open access scheduling
Working differently can be the key to greater access and satisfaction for both you and your patients.
Your efforts to give patients same-day appointments won't succeed until you address three critical issues.
If we fail at access, we fail at the most fundamental piece of the relationship.
This article describes a phone tactic the practice employed to keep appointment phone calls short and focused while simultaneously offering patients same-day appointments.
The author draws on her experience in practice for a number of years to give new physicians tips on improving clinical and administrative processes.
The article describes how "same-day" scheduling can be implemented in a busy practice with numerous part-time physicians.
Open access, or “advanced access,” has long been the poster child for practice redesign. Open access can make life better for you, your staff and your patients, and if you can pull it off, you’re in a great position to attempt any other redesign effort.
The article will answer readers' questions about open access scheduling, in which practices aim to see patients on the day they call for an appointment, regardless of the type of visit.
This article is about how one large group reduced waiting times and increased patient satisfaction by implementing open-access scheduling.
Introduces Pierdon open access and highlights the number of open-access success stories we've published in the last couple of years.