ITEMS IN FPM ON TOPIC:
Open access scheduling
The author describes implementing open access in 12 pilot clinics and provides data to support the positive impact open access has had on the health care system in which he works.
The author explains how he made himself more available to patients (by handing our his home phone number, taking his own call and implementing "open access" scheduling) and shares the positive results he has seen (improved patient satisfaction, improved financial performance and a shorter physician work week).
The article will explain how medical practices can move to an advanced level of access, in which the majority of patients are seen for their medical problems on the day they call the physician's office. It will also give the rationale behind such systems.
This article will outline the process one clinic used to implement open-access scheduling, which frees up time on physicians' schedules each day to allow for same-day appointments.
This article will cover the key points from each of the sessions offered during the Managed Care Forum at the 1998 AAFP Scientific Assembly.