May/June 2014 Issue
The New Normal: Helping Patients Navigate the Changing Insurance Landscape [Feature]

Health care reform and the spread of high-deductible plans mean confusion for patients – and uncertainty for your practice.

May/June 2010 Issue
The 12-Step Way to Reduce Practice Expenses: Part 2, Operational Efficiencies [Feature]

The article leads physicians through a systematic review of their practice's overhead expenses in order to help them practice more cost-effectively.

Nov-Dec 2009 Issue
"Vital Signs" for Assessing Your Practice's Financial Health [Feature]

The author explains 14 practice measures that can be used to gauge practice performance against established benchmarks as a starting point for practice improvement efforts.

Jun 2006 Issue
Getting Off the Collections Treadmill [Feature]

The author describes how her practice revised its policy on referring patients to the collection agency. After instituting a new billing and collections process, the practice reduced the number of patients sent to collection agency as well as the total of charges sent for collection. Revenue also increased by 15 percent.

Sep 2002 Issue
Using Advance Beneficiary Notices to Maximize Your Medicare Collections [Getting Paid]

The author explains how to use Medicare's Advance Beneficiary Notice (ABN) rules, which permit physicians to bill Medicare patients when Medicare will not pay because a service is found to be "not medically necessary."

May 2002 Issue
Dealing With Patients Who Don't Pay [Getting Paid]

Presents strategies that staff can use when dealing with patients who don't want to pay their copayments or other balances at the time of service.

Feb 2000 Issue
Encouraging Patients to Pay at the Time of Service [Feature]

This article will discuss how staff in many positions can encourage patients to pay what they owe using good communication skills.

Jun 1999 Issue
Improve Your Bottom Line With Patient Account Reps [Getting Paid]


Mar 1999 Issue
What to Consider When Choosing a Billing Service [Getting Paid]

This article will offer advice in choosing a billing company for a family practice.

Feb 1999 Issue
Implementing a Policy for Same-Day Payments [Getting Paid]

This article will describe why practices should establish a policy of expecting payment from patients on the day services are rendered, what that policy should include, how to implement it, and potential pitfalls.

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