FP Report -- March 1999
New AAFP Products and Services
- If you're looking for a quick way to increase patient satisfaction, check out the Open Access for Appointments quality improvement module, part of the Academy's Quality Clearinghouse, at www.aafp.org/quality on the AAFP Web site. The module tells FPs how they can make same-day appointments for all of their patients.
Arlene Brown, M.D., of Ruidoso, N.M., a member of the Commission on Quality and Scope of Practice, knows the module works -- she uses it every day.
"We have an unusual practice in that a significant number of patients don't have phones, or walk in and make attempts to schedule," Brown said. "We used to have trouble seeing these patients, but now we're seeing them the same day."
- Some of the toughest decisions you face involve patients and medical ethics.
The Home Study Self-Assessment program's new monograph on Medical Ethics can help you work through these situations.
The monograph examines ethical issues frequently encountered in a busy family practice. Topics include patient confidentiality, ethical issues in training medical students, medical mistakes, truth-telling and disclosure, genetic testing, enrolling patients in clinical trials, physician-assisted suicide and ethical conflicts within managed care.
Some states now require additional training in medical ethics for licensure. AAFP members can earn five hours of Prescribed credit by completing and returning the post-test included in the monograph.
To order the monograph, call the AAFP order department at (800) 944-0000 and ask for item #R213. Member price is $25.
FP Report is published by the AAFP News Department. Copyright © 1999 by American Academy of Family Physicians.
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