AAFP Catalog Frequently Asked Questions
Navigating the Catalog
Shipping
Billing
Availability
Pricing
Individual Items
Is your question not listed? Contact us.
Navigating the Catalog
How do I search the catalog?
Use the keyword search field to enter product or item names or categories. (The search tool will not recognize item numbers.) Be sure to click the search button "Go" to initiate your search.
Why can't I see product information?
Both members and nonmembers need to log in to see any specific product information. If you don't already have an account, please create one.
Shipping
When will my order ship?
The AAFP processes orders Monday through Friday, excluding Holidays. Orders entered after midnight Central Standard Time will be processed the next business day (i.e. An order entered at 1:00 AM on Friday will be processed the following Monday). It is our objective to ship all orders within 2 business days after they are processed.
How will my order be shipped to me?
The AAFP uses FedEx for shipping. Orders that are sent to business addresses are sent using FedEx Ground. Orders that are sent to home addresses are sent using FedEx Home Delivery. Once your order has been processed and shipped, you will be notified of the tracking number assigned to your order
How do items with free shipping affect my order?
There are some items with no Shipping & Handling charges. If your order consists of only these items, we will not collect any payment information (credit card information) with your order. If there are other items on your order that do have a Shipping & Handling charge, only those items with a Shipping & Handling charge will be used to calculate the total Shipping & Handling charge for your order.
Shipping Rates and Policies
The AAFP's goal is to process and ship all orders within two business days of being received. The AAFP ships most packages using FedEx. Our standard service uses FedEx Ground or FedEx Home Delivery. FedEx Express Next Day and Second Day delivery are available for an additional charge, but are not available for online orders.
| Total Purchase | U.S. & Canada | International |
| $0 | $3.95 | $9.95 |
| $1 to $30 | $5.95 | $12.95 |
| $30.01 to $100 | $9.95 | $17.95 |
| $100.01 to $200 | $11.95 | $20.95 |
| $200.01 to $300 | $14.95 | $24.95 |
| $300.01 and over | $17.95 | $27.95 |
| Next Day service where available (phone orders only) | +$10.00 | NA |
International Shipments: International shipments are generally sent using FedEx International services. A tracking number will be sent to you once your order has been shipped. You, the recipient, are responsible for any customs duties, fees, or taxes on the materials sent to you.
Package Tracking: All items sent using FedEx are assigned a tracking number. When your order has shipped, you will receive an email with the tracking number so you can track your shipment either at the FedEx website or by calling 1-800-463-3339.
Next Day/Second Day Shipping means that we will send your order the next business day using the service requested. Please note that next day shipping is not available for online orders. If you need next day shipping, please call 1-800-274-2237 and place your order by phone.
Billing
When will my credit card be charged?
Your credit card will be charged when you place your order.
Why is there Sales Tax charged on my order?
Because the AAFP Headquarters and Distribution Center are in the state of Kansas, all orders sent to Kansas addresses are charged sales tax based on the prevailing rate.
Subscriptions to the journals from Florida residents are charged Florida sales tax because the AAFP classified advertising sales office is based in Florida.
Subscriptions to the journals from Florida residents are charged Florida sales tax because the AAFP classified advertising sales office is based in Florida.
Pricing
Do Medical Students or Medical Residents get special pricing?
Some products have special pricing for Medical Students and Residents. Please call 1-800-274-2237 for more information about what is available.
Availability
What do I do if it says that the item I want is "out of stock?"
This item is currently out of stock at our Distribution Center. Please call the AAFP Contact Center at 1-800-274-2237 to find out when the item is expected to be available and to place a backorder for the item.
Individual Items
How many AAFP Family Health Facts Brochures are in a package?
There are 50 pamphlets in a package of AAFP Family Health Facts Brochures.
Still have questions? Contact us.
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