Email with Patients
Assess Readiness -- Data gathered from a patient survey and phone call tracking exercise can tell you whether the time is right to start using email to communicate with patients.
Create an Email Policy -- Having a thoughtful and documented policy in place supports both the provider and the patient.
Define Workflows -- As with any standard operating procedure, orderly workflows support you, your office staff and patients.
Select a Product -- We can't tell you which system to buy, but we can help you decide what functionality is important and help you gather data from your peers.
Market Your Email Service -- If you leave it to word-of-mouth, patients will eventually learn about your new email service. Promoting it will bring quicker results though, so here are some simple ways to spread the word.
Evaluate the Service -- You, your staff and your patients all have opinions about how things can work better. Ask how, and put suggestions into practice.
Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
