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Evaluate the Service
Time to Complete: Ongoing
Difficulty: Easy -- Needs ongoing support
Outcome: Information about how to improve the service
Steps
Discuss at Regular Staff Meetings
Make sure the topic gets discussed by putting it on the agenda as a standing item. Ask staff for their feedback about how it's working, and what they hear from patients about how it's working.
Ask Patients for Feedback
Make a survey, in print or online, using a free service such as www.surveymonkey.com. Ask patients about success measures that are important to them: timeliness of responses, effectiveness of the communications.
Make a Plan for Fixing Glitches
As a team, identify areas that need improvement, and create a plan to address them. The most important parts of the plan, and questions to answer, are:
- What needs to be done?
- Who's going to do it?
- By when will it be done?
What You'll Need
- Regular team meetings
- Time to discuss
- A survey for patients
- Time to implement planned improvements
Tools
- Put this topic on the agenda for regular team meetings to ensure that it doesn't get overlooked.
- Create an online survey @ www.surveymonkey.com to find out what patients think of the new service.
Tell Us How It's Going
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This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
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Evaluate the Service
