Patient Experience

In a medical home, the practice is organized around the patient – communication is based on trust, respect and shared decision-making. Patients want access to personalized, coordinated and comprehensive primary care when they need it, when it’s convenient for them. They also want convenient access to practice information.

Provide Convenient Care -- Convenience is key for most patients; find out how you can offer same-day appointments.

Develop Your Practice's Online Presence -- Create your practice website first, then add interactive services through a secure patient portal.

Assess Patient Satisfaction -- How good is customer service in your practice? Your patients know.

Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.

This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.