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Evaluate and Improve
Time to Complete: Ongoing
Difficulty: Easy - needs ongoing support
Outcome: Feedback and a plan for improvement
Steps
Discuss at staff meetings
At each regular staff meeting, ask how online appointment scheduling is working and what patients have said about setting appointments with it.
Get patient feedback
Download this survey (1-page Word document; About downloading files) or develop your own survey, and use it to learn what patients think about your online appointment scheduling system. This could be done as part of your annual patient survey.
Analyze results and create an improvement plan
Analyze feedback about the system, then discuss as a team. Create a plan to work on areas that need improvement. The plan should include:
- What needs to be done to improve online appointment scheduling?
- Who's going to do the work?
- What are the deadlines?
What You'll Need
- Time for staff meetings
- A patient survey
- Time to analyze feedback, make a plan and implement improvements
- Decision-making authority
Resource
Use this survey (1-page Word document; About downloading files) to get patient feedback. You could ask these questions as part of your annual patient survey, if you conduct one.
Where to go for Help
If you and your staff don't have the time or desire to field the patient survey, a consultant could help. The AAFP Buyer's Guide can help you find a consultant.
When you're ready to add an additional service through your secure patient portal, one possibility is e-visits. Watch the AAFP video "Improve the Patient Experience" for an introduction to e-visits.
When you're ready to add an additional service through your secure patient portal, one possibility is e-visits. Watch the AAFP video "Improve the Patient Experience" for an introduction to e-visits.
Join a free collaborative online network committed to practice transformation. Learn more about Delta-Exchange.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
This Patient-Centered Medical Home section of the AAFP web site was supported in part by a grant from Merck & Co.
Schedule Appointments Online
Evaluate and Improve
